#2: Becoming a Champion in Service, The Magic Behind Customer Retention

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Learn from greatness as Chris and Gary analyze NBA Champion, Magic Johnson to hone in your negotiating skills, and customer retention in the dealership. It’s all about that per cap. Plus, we’ll take a look at the hospitality industry, for some lessons on how we can better optimize our current business strategy and increase customer satisfaction.

After listening to Chris “The Bulldog” Collins and Gary “G-Man” Daniel, the leading Automotive Service Manager Trainer and Service Advisor Coaches’ in the world, you’re guaranteed to leave this episode with an enhanced state of mind to radicalize your service department. You’re welcome.

PS: If you think you have what it takes, try out Chris’s front door challenge. Would your money be safe?

Service Drive Revolution by Chris Collins Inc.

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