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Top Service Manager Trainers, Chris Collins and Gary Daniel, discuss the looming Great Technician Drought. But don’t despair, the guys will give you a light at the end of the tunnel. If you’ve been having trouble hiring technicians, like everyone is, the are guys sharing sustainable ideas you need to hear. Also, the guys review Robert B. Cialdini PhD new book Pre-Suasion: A Revolutionary Way to Influence and Persuade and how to apply its findings in your service department.