Podcasts

#45 – Staffing For The Peaks Not The Valleys

On this week’s show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel discuss staffing for the peaks and not the valleys.

As part of the tradition, before the SERVICE DRIVE gurus break down the tools and tips on staffing for peaks, they get caught up on their recent activities. Gary had a meeting with the managers of a hotel to hold the Chris Collins Top Dog Event 2017 at their hotel. To show their interest and to entice to do the event at their location, they brought Chris and Gary a beautiful porcelain dog, but it wasn’t an English Bulldog – find out what they gave them on the show.

Gary decides to try Chris’ tequila and his eyes water (see the trailer!). Gary also brings up that he has a tattoo appointment this weekend but still unsure what to get, maybe a sprocket, a gear. See what tattoo he got in a couple weeks!

The Service Drive leaders then move onto the main topic of the week – staffing for the peaks and not the valleys. Chris states “the thing we keep fighting in our industry is retention with customers but we keep making SERVICE ADVISORS write more and more customers”. Chris and Gary look at how you hire for the peaks, addressing the culture of the business, and delving into the fundamentals – SYSTEMS, SYSTEMS, SYSTEMS. They break down the specific tools and tips you need to make sure you’re prepared for those busy times and not functioning at high-value in the quiet times.

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