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Chris Collins and co-host Gary Daniel welcome top automotive sales trainer, Tim Kintz to discuss various differences and synergies between working with customers in service and working with customers in sales. Together they uncover proven techniques for increasing customer retention, closing ratios, and more. In this week’s book report, Gary break’s down master pitchman, Oren Klaff’s STRONG Method, as told in his book Pitch Anything. Tune in to learn how to optimize efficiency in your dealership and gain market share.