Chris Collins, Inc. ("Company," "we," "us," or "our") operates chriscollinsinc.com and related digital properties. We are committed to protecting your personal information and being fully transparent about how we collect, use, and share it.

This Privacy Policy applies to all users of our website and purchasers of our products and services — including Service Drive Revolution OnDemand Training and the Chris Collins Signature Coaching Group.

• Contact details: name, email address, phone number, job title
• Company information: dealership/company name and location
• Payment & billing: processed securely via third-party payment processors — we do not store card numbers
• Form responses: surveys, questionnaires, lead-capture pages, and booking forms
• Communications: messages sent via email, phone, or our website contact forms

• Browser type, operating system, IP address, and device identifiers
• Pages visited, time on site, referral source, and clickstream data
• Cookie and tracking pixel data (see Section 5)
• LinkedIn Insight Tag data for ad measurement (Pixel IDs 1570940 / 1901161)

• Lead data from ZoomInfo and similar B2B data providers
• Referral and affiliate tracking data
• Social media platform data when you interact with our ads or pages

• To fulfill product and service orders, including training programs and coaching group access
• To communicate with you about your purchase, account, or inquiry
• To send marketing emails, newsletters, and promotions — with opt-out in every message
• To run and optimize paid advertising on Meta, Google, YouTube, and LinkedIn
• To improve our website, content, and service offerings based on analytics
• To comply with applicable laws and protect our legal rights
• To conduct B2B business development and outbound prospecting

Where applicable privacy laws require it (GDPR for EEA/UK users; CCPA for California residents), we rely on the following legal bases:

• Contract performance: Processing necessary to deliver purchased products and services
• Legitimate interests: B2B prospecting, analytics, fraud prevention, and marketing to existing customers
• Consent: Email marketing to new subscribers; non-essential cookies
• Legal obligation: Tax, financial reporting, and other applicable law compliance

• Strictly necessary cookies: Required for core site functionality (form submissions, session management)
• Analytics cookies: Google Analytics and similar tools to measure traffic and user behavior
• Marketing cookies: Meta Pixel, LinkedIn Insight Tag, and retargeting pixels
• Third-party embeds: YouTube video players and Calendly scheduling tools may set their own cookies

We do not sell your personal information. We share it only in these circumstances:

• Service providers: Payment processors, email platforms (KEAP/GoHighLevel), CRM tools, hosting, and analytics — all bound by data processing agreements
• Advertising platforms: Meta, Google, LinkedIn, and YouTube for ad targeting and measurement (hashed/pseudonymized where possible)
• Coaches & facilitators: Internal team members who need access to deliver contracted services
• Legal compliance: When required by law, court order, or to protect individual safety
• Business transfers: In connection with a merger, acquisition, or asset sale — with notice to affected individuals

• Customer data: Retained for the duration of the relationship plus 7 years for tax and legal compliance
• Prospect/lead data: Up to 24 months from last contact, unless earlier deletion is requested
• Website analytics: Aggregated data retained indefinitely; raw session data per platform defaults (typically 14–26 months)
• Email marketing: Retained until unsubscribe; contact is then suppressed (not deleted) to honor opt-out

• TLS/SSL encryption for all data in transit
• Access controls and role-based permissions for internal systems
• Third-party payment processing — we never store full payment card numbers
• Regular review of data handling practices

• Opt out of marketing emails at any time via the unsubscribe link in any email
• Request access to, correction of, or deletion of your personal information by contacting us

To exercise these rights, contact us using Section 11. We will respond within 45 days.

• Data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests
• Supervisory authority: Lodge a complaint with your local data protection authority

Our website contains links to third-party sites including YouTube, Calendly, and social media platforms. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

Our website and services are intended for business professionals and are not directed at individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently done so, contact us and we will delete it promptly.

This Candidate Privacy Notice applies to individuals who apply for employment or contract positions at Chris Collins, Inc. — whether through our careers page, SparkHire Recruit, ZoomInfo, job boards, employee referrals, or direct outreach. It supplements Part A and explains how we handle your personal data throughout the recruitment process.

• Contact details: full name, email, phone number, mailing address
• Professional profile: resume/CV, work history, education, certifications, skills, LinkedIn URL, portfolio links
• Application materials: cover letter, work samples, questionnaire responses
• Interview information: video responses (SparkHire), live interview notes, assessment results
• Reference information: reference names, contact details, and feedback received
• Compensation data: salary expectations and current compensation where lawful
• Candidacy status: pipeline stage, internal evaluations, hiring team discussions
• Source data: how your candidacy was submitted (job board, agency, referral, direct application)
• Communications: all email and message correspondence related to your application

• To evaluate your qualifications and suitability for open positions
• To schedule and conduct interviews (including video via SparkHire)
• To communicate with you about your application status
• To conduct background or reference checks (where permitted by law, with consent where required)
• To comply with equal employment opportunity and other applicable legal requirements
• To contact you about future positions, with your consent

The lawful bases we rely on include: (a) steps prior to entering a contract; (b) legal obligation; (c) legitimate interests; and (d) your consent for future outreach.

• SparkHire / Comeet: Our ATS platform processes your data as a data processor on our behalf
• Hiring team: Internal staff involved in evaluating and selecting candidates
• Recruiting agencies: If submitted by a third-party recruiter, we may share general status updates with them
• Background check providers: Where applicable, with your explicit consent
• Legal authorities: Where required by applicable law

• Active candidates: Data retained throughout the recruitment process
• Unsuccessful candidates: Retained 12 months after role closes, then deleted or pseudonymized unless you consent to longer retention
• Hired candidates: Data transitions to employee records, governed by our employee data policies
• Consent extension: With your consent, up to 24 months from your last activity for future opportunity outreach

You may withdraw consent for extended retention at any time. We will update our records within 30 days.

• Interviews conducted via SparkHire may be recorded and transcribed for hiring team review
• By participating, you consent to recording and transcription
• SparkHire may use AI to analyze responses and generate summaries shared with our hiring team
• Anonymized/aggregated data may be used by SparkHire to improve their platform

Contact our recruiting team (Section B-8) to exercise any of these rights. We will acknowledge within 5 business days and respond fully within 30 days.