What is a service advisor? Learn how they manage customer needs and coordinate with technicians to keep car dealership service departments running smoothly.
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] It started a couple of years ago. Out of the blue, I got a call from an old friend of mine, who
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] I feel like going down memory lane. Let’s go for a trip, guys, back to when I entered the automotive industry. Back
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Back when I was starting out as a new service manager, there was one thing I consistently dreaded. Our regular tech meeting
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] In today’s environment, where customers want everything now and for free, it’s essential we build trust and credibility with our customers. Particularly
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Something has been disturbing me recently. I’ve noticed people frequently misusing the word success and as a result this has caused mass
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Go with me on this quick story. In the end it will help you in selling maintenance in the service drive. So,
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] After one of the more memorable NADA Conventions comes to an end, let me briefly recap for those unlucky souls who couldn’t
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] We’re midway through NADA Las Vegas and I’m losing my voice now. I just completed my third Gamification workshop on how to convert in
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] “What happens in Vegas doesn’t always stay here” – the unofficial slogan of NADA 2016. It’s Day 3 of NADA and I
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Your advisors could be driving your retention down. If they are using the outdated technique of “closing” in the service drive then they could be
Are you working in the business or on the business? ​ It is possible to stop ‘spinning your wheels’ and get back into the black.
This Step By Step Guide Will Teach You How To…
