Choosing a new full-size truck in the Pacific Northwest is more than a preference for a brand logo. Washington drivers face a brutal mix of
When a once-thriving service department hits a plateau, the symptoms slowly become crystal clear. You start to notice declining profitability, a disengaged workforce, and the
Managing a service department may appear to be an endless game of catch-up. Margins are tight, customers are tough to please, and old habits often
Running a business can feel like a constant balancing act. One day, everything is moving forward. Next, sales slow down, customers drift away, and operations
We like to think we are rational beings. In the context of purchasing a car, we convince ourselves that we are considering the best fuel
Why do we still struggle with finding truly clean, efficient ways to power our cars? Electric vehicles (EVs) are popular, but long charging times and
Net/Gross went from -19.46% to 36.01% Effective Labor Rate (ELR) increase of $26 CSI rise from 93 to 94
CSI rise from 63 to 74 Net/Gross went from -7% to 31% Effective Labor Rate (ELR) increase of $18
Net/Gross went from -4% to 13% Effective Labor Rate (ELR) increased $21 CSI rose from 93 to 94
These are the results Dave’s seen with the Chris Collins Signature Coaching Program: Effective Labor Rate (ELR) increase of $29 CSI rise from 87.4 to
Congratulations to Gareth Rowlands of Honda of Morristown, in Tennessee for being a finalist in the 2017 Service Manager Challenge. Gareth joined the Chris Collins
Congratulations to Mike Rabbitts of Johnson City Ford in Johnson City Tennessee for being a finalist in the 2017 Service Manager Challenge. Mike joined the
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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