Chris: Today we attack the backlog of questions from the audience. Mia addresses the five kinds of customers you meet on the service drive. Christian
Chris: Hey everybody. I’m Chris Collins, and this is Christian Lafferty. Today. We’re going to talk about Christian’s weird fetish that involves metal in someone’s
Chris: Today we talk about is the future of our industry, just tires and alignments and Christian ways, the odds of his son’s life. Do
Today, we’re going to talk about fixed absorption. It’s a term that everybody thinks they know, but maybe they don’t. What is it? What’s the
We got a lot of action on the show with dealerships vs. independents and who has the advantage, but Jeremy’s got a client at his
Today we have a very informative (and funny) topic that we’re excited about: The Top Five Four-Letter Words Service Advisors Use Every Day! And before
This may come as a shock to you, but I occasionally make mistakes. Everyone does, but what’s important is learning from them. When I was
If you’re thinking of getting some service advisor training for your automotive service advisors, then you’ve come to the right place. With over 20 years under
Whether they’re brand spanking new or old but still reliable, all cars need servicing. It can be simple or it can be something that requires
If you have a business then you know that the business of your business is sales. It’s all about sales since without it your business
Becoming a good service advisor requires intensive on-the-job training, commitment, dedication, and, at times, years of experience for you to completely familiarize yourself with the
There are two main reasons for why customers switch sides: the product/service or the customer service experience. Other reasons for why they’d choose another business
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
LINKS
This Step By Step Guide Will Teach You How To…
