SERVICE ADVISOR Communication Problems in Fixed Ops
When dealerships struggle with CSI, follow-up, or customer complaints, leaders often point to one issue: communication. Advisors aren’t calling customers back. Updates are inconsistent. Expectations are unclear. But in reality, SERVICE ADVISOR communication is rarely the root problem. It’s a symptom. In Service Drive Revolution #342, the discussion explores why communication failures almost always stem […]
Stop Service Department Profit Leaks: Fix Unapplied Time Now
Service department profit leaks aren’t always obvious. It might be unapplied labor, poor time tracking, or even unchecked charging practices. These small issues don’t just affect efficiency—they quietly chip away at your bottom line every month. If left alone, they can grow into a much bigger problem. The answer begins with identifying what is going […]
Solving the Automotive Technician Shortage in 2026
Finding skilled automotive technicians has become a real challenge. Shops are struggling to keep up with demand, and fewer people entering the field means each technician carries more pressure. It’s a problem that’s not just about finding hands to turn wrenches anymore—vehicles are more advanced, and the skills gap is widening. There are practical ways […]
Fixed Ops Metrics Every Dealership Should Track to Grow Service Profit
Fixed ops metrics show whether a dealership’s service and parts departments are protecting profit or quietly leaking it. The most useful KPIs connect daily service-drive behavior to revenue, gross profit, customer retention, technician output, and fixed absorption. This guide breaks down the dealership fixed ops metrics service managers should track, including effective labor rate, hours […]
Service Advisor Training: Boost Skills & Drive Sales
Being a service advisor can feel overwhelming. Juggling customer concerns, technical knowledge, and tight schedules often leads to miscommunication, missed opportunities, and frustrated clients. Without the right skills, it’s easy to fall into a cycle of stress and dissatisfaction. But there’s a way to change that. Through effective training, service advisors will be able to […]
Service Department Sales: Expert Tips to Grow Your Profits
Service departments are missing big opportunities. Many focus so much on repairs and routine maintenance that they overlook the chance to drive sales. Customers are already there, trusting you with their vehicles—why not also introduce options that truly add value to their experience? From trade-ins to upgrades to future services, there’s untapped potential sitting right […]
Fixed Ops Leadership Lessons Service Managers Can Use in 2026
As dealership leaders look ahead to the next year, many focus on forecasts, budgets, and market conditions. But the biggest opportunity for growth in 2026 won’t come from external forces. It will come from Fixed Ops leadership decisions made inside the service department. In Service Drive Revolution #341, the conversation explores what strong leadership actually […]
10 Daily Habits for Automotive Sales Success
Selling cars isn’t as easy as it used to be. Customers have higher expectations, stronger opinions, and more access to information than ever before. Standing out in a competitive market while meeting each customer’s unique needs can feel like an uphill battle. Add in changing trends, advancing technology, and the pressure to close deals, and […]
How Emotional Intelligence Training Boosts Dealership Sales
Selling a car isn’t just about handing over keys and contracts. The real challenge is connecting with customers who might be stressed, unsure, or overwhelmed. When salespeople fail to understand the emotions behind a buyer’s decisions, they risk losing trust, sales, and long-term loyalty. It is an issue that can damage short-term figures and long-term […]
Gen Z Dealership Marketing: Strategies That Work Today
Gen Z dealership marketing isn’t as straightforward as it used to be for previous generations. Traditional approaches feel outdated, and it’s easy to miss the mark when trying to connect with this group. They value authenticity, expect fast and seamless online experiences, and rely heavily on mobile devices and social media. Unless your dealership has […]
2026 Success Guide for Dealership Finance Manager
Handling dealership finances can feel overwhelming. Between understanding complex regulations, juggling relationships with lenders, and meeting sales goals, the pressure can add up fast. Most dealerships are unable to juggle between serving customers, generating revenue, and remaining in compliance simultaneously. A skilled finance manager can turn this challenge into a smooth, profitable process. They can […]
How to Measure Digital Advertising ROI for Car Dealers
Digital advertising can feel like a guessing game for car dealers. You’re running campaigns, spending money, and trying to connect the dots, but you’re left wondering: which ads are driving sales, and which are just draining your budget? Without clear answers, it’s tough to know if your efforts are paying off—or where to focus next. […]
