Service Drive Revolution OnDemand Training

“We needed a full paradigm shift in our attitude, execution, and presentation to our guests. I came back with the attitude that this challenge would not hinder the ability to succeed.” “We immediately started to see results. ELR goes up, RO count goes up, And CSI goes up! We had happy advisors who were getting paid every day because they were happy at work. / What a job, where you get paid to play games!” “We became the darlings of the entire dealership. We were absorbing more than ever and breaking every sales and gross record ever produced in the store.” “I had actually forgotten or stopped caring that you can always better your best.” “Our numbers went up again. ELR close to $120, hours per RO 2.3, GP percentages moving up and a fully engaged staff. We broke records in November and December for sales, gross and selling gross. The GM, dealer principal and the controller all were singing our praises.”

“Almost instantly the demeanor of the department changed.” “We were given a goal to beat the previous month by $25K (parts & labor) by the Service Director. We not only passed that number, but surpassed it by $87K. The ball was rolling and momentum was increasing. We finished my first full month with a 31.4% net/gross!” “We have consistently maintained at least a 25% or better net/gross and our ELR is consistently 105-113.00.”

“The first thing that hit me was, ‘Hey, wait a minute, this guy is not your everyday consultant! He thinks like one of us, he’s been in our shoes.” “Well, enough about my excuses, let’s look at our results. We have improved the customer pay ELR from $84.97 to $108.02. This also allowed me to get a $13.00 per hour warranty labor rate increase. We have moved our overall ELR from a low of 80.42 to a current ELR of 109.93 today. Almost 30.00 for every hour booked. We have increased our CSI to an all-time high of 98.55 as compared to the regional average of 87.48. The service department’s profitability has increased a full 20%. The big deal about that is we went from losing money every month and being a burden on the store to a real profit center and we brought parts right along with us!” “You need a well thought out plan and you need to stick to it.” “Without the guidance and support of the Chris Collins team, many of these changes would not have happened.”