9 Critical Mistakes Service Advisors Make and How to Fix Them

A few common oversights turn even the sharpest Advisors into profit leaks. I’ve seen behind the curtain…I know exactly why about 50% of customers now bounce from Dealership service bays, never to return. But here’s the good news – these faults are totally fixable. Let’s walk through the 9 common mistakes Service Advisors make that […]

Top 10 List You DON’T Want Your Business to Be On

Are you excited to know about our Top 10 List you don’t want your business to be on?!  Christian and I  have an episode today that is for everybody! Who’s ever been disappointed with customer service? There’s tons of examples of companies out there that put profits before customer service or they’re just too big […]

THE DIFFERENCES BETWEEN A BOSS AND A LEADER

Being a leader, as well as a boss, is critical to getting your employees to perform at their best. Not sure about that? According to Gallup polls:   Poor leaders in the workplace are the number one reason people quit their jobs.   Poor management can cost a team 50% less productivity than well managed […]

GOING INTO BUSINESS WITH FAMILY MEMBERS AND FRIENDS

Should you? Or, shouldn’t you? People have wildly different opinions about whether it’s a good idea to go into business with family and friends, and for good reason. Personally, I have dreams of grandeur that in some situations it can go well, but plenty of my close friends and colleagues have warned me against these optimistic […]