Mastering Service Challenges: Essential Tips for Service Advisors and Managers

On this Drive By, Chris and Christian discuss how to mark up dealer parts for maximum profit and tackle the controversial diagnostic fee, offering tips on how to explain it to customers and build trust for future visits.

What to Expect as a New SERVICE ADVISOR : Your Roadmap to Success

On today’s Drive By, Chris and Coach Christian answer a question from a gentleman asking what to expect when he starts his first job as a Service Advisor.

From Lube Tech to Fixed Ops Expert

Rob Rowse, Fixed Ops Expert, discusses his journey from being a lube technician to Fixed Ops Expert. He created his path and thrived from it!