So, What’s the Actual Role of a Service Advisor, Anyway?

A service advisor plays a critical role at your dealership, and understanding what they do increases effectiveness for customers and technicians.

Morning Routine Of A Millionaire Service Advisor

Would you say you have the Morning Routine Of A Millionaire Service Advisor?    Welcome to Service Drive Revolution.   Today we are going to talk about the Morning Routine of a Millionaire Service Advisor. We’re gonna explain what are the things that you should be doing every day to be successful, to build your […]

Questions Your Service Advisors Should Be Asking

Questions Your Service Advisors Should Be Asking..    Welcome everybody to Service Drive Revolution.    I’m Chris Collins and this is Christian Lafferty. Today, we’re going to be talking about questions your service advisors should be asking. Additionally, we’re also going to keep you up to date on the latest news in our industry.   […]

Top 10 List You DON’T Want Your Business to Be On

Are you excited to know about our Top 10 List you don’t want your business to be on?!  Christian and I  have an episode today that is for everybody! Who’s ever been disappointed with customer service? There’s tons of examples of companies out there that put profits before customer service or they’re just too big […]

How Tesla Buying Experience Is Changing The Industry

Is the Tesla Buying Experience changing the world?    Today on the show, Christian and I are going to talk about, should you automate service advisers or automate salespeople and are people still buying cars, even though they’re expensive? Is Christian actually an unaware pain in the customer? Do salespeople and service advisors add to […]

How to Calculate ELR (Effective Labor Rate)

Do you know how to calculate effective labor rate?

How to Calculate Hours Per RO | Repair Order (HPRO)

What is Hours per RO (Repair Order), and why is it important? This is one that Service Advisors and Managers get beat up on all the time– and rightly so. It’s kind of confusing. Hours per Repair Order, also abbreviated as Hours per RO, HPRO, or H/RO, is the average amount of time your Service […]

How to Calculate Technician Efficiency

How to Calculate Technician Efficiency, and Proficiency? We have to talk about how to calculate Technician Efficiency, and some would argue you should also know how to calculate Proficiency. I disagree. A lot of consultants like to emphasize the importance of Proficiency as the Key Performance Indicator (KPI) for the Technicians in your Service department. […]