The Top 5 Four-Letter Words Service Advisors Say
Today we have a very informative (and funny) topic that we’re excited about: The Top Five Four-Letter Words Service Advisors Use Every Day! And before you ask, yes. These four-letter words are all G-rated. They’re all still bad, though. If you’re a service advisor, these are words that you definitely want to avoid at all […]
Using Humor to Connect With Customers (ft. Drew Tarvin)
Nothing’s more contagious and endearing and fun than humor. Nothing bonds you with somebody as easily as humor. Nothing will improve your customer service as significantly as humor. Even just seeing somebody laugh or smile makes you want to do the same. There’s research that shows that we, as humans, have neurons in our brains […]
Top 5 Things Service Advisors Take For Granted
This may come as a shock to you, but I occasionally make mistakes. Everyone does, but what’s important is learning from them. When I was a 19 year-old service advisor, I made one of the biggest mistakes of my career – one so bad that it made a customer hate me – but I felt […]
Dealerships vs. Independent Shops Part 2
Monday, Monday, Monday, it’s Round Two of the Shop Showdown! Dealerships vs. Independent Shops: Who Has the Advantage? Who will win the fight for supremacy? Find out the answer, only on the final chapter of this special two-part Service Drive Revolution event! On today’s episode, Jeremy talks about independent shops and why (he thinks) they […]
Dealerships vs. Independent Shops Part 1
Monday, Monday, Monday, it’s the battle of the century! Today’s big match is Dealerships vs. Independent Shops…. Who Has the Advantage? Find out now! But before we get to the title fight, let’s start with what’s happening outside the ring… So I rented this Airbnb on this lake up in Washington. My family’s had property […]
3 Things Service Manager KPI Is Based On
Being judged on something without you knowing is kind of like being asked to drive without a steering wheel, but it happens to Service Managers all the time… So that’s why today’s show is all about the 3 Service Manger KPI, or Key Performance Indicators, that Service Managers are judged on– Whether they know it […]
Are You an Amateur, or a Pro?
What a crazy week, but who am I kidding? Every week for the last 3 months have been crazy weeks, especially for fixed ops! So a couple weeks ago, we read this list by Car and Driver of the three most influential cars of all time… but it was a terrible list. Christian and I […]
How to Calculate Effective Labor Rate (ELR)
Learn how to calculate Effective Labor Rate step by step. Use our ELR formula to find out if your dealership is leaving money on the table.
Do Service Advisor Personality Tests Actually Work?
I’ve been dying… DYING to give away my Jeep Gladiator. You guys don’t even understand how badly I want to wrap up the Service Manager Challenge and give away this Jeep at our Top Dog event… And COVID has thrown a huge wrench into it! It’s driving me crazy!! So, for those of you who […]
Why Less is More For Service Managers
Less is more. It’s a pretty common phrase that gets tossed around (maybe a bit too often), but it’s true…. Especially in business. And nowhere is that more obvious than the subject of conversation on my monthly call with our Elite Service Manager Group. Our Elite Service Managers shared something that absolutely shocked me, but […]
How to Calculate Hours Per RO (+ Common Mistakes)
Most dealerships calculate Hours Per RO wrong. Learn the correct formula, avoid costly mistakes, and benchmark your service department performance.
Why Service Managers Are The Dealers Of The Future
The CRAZIEST thing happened last night! And no, this isn’t one of my famous Chris Collins rants or metaphors to teach you a lesson about business or leadership or being a better Service Manager or Advisor or Sales Consultant (we’ll get to that later… the episode is titled “Why Service Managers Are The Dealers Of […]
