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Tag: Service Manage

CLOSING SERVICE CUSTOMERS WILL DRIVE RETENTION DOWN

Chris Collins

Your advisors could be driving your retention down. If they are using the outdated technique of “closing” in the service drive then they could be driving customers away and hurting future car sales. As I visit dealers around the country I often hear “advisors are salespeople” and it kills me everytime. Selling services in the drive is very […]

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