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Mastering Customer Communication in the Service Drive
Chris Collins here. If you’ve been in the Service Drive for any length of time, you know that customer communication can make or break your
Elevating Your Service Game with Unreasonable Hospitality
I recently had the pleasure of sitting down with Will Guidara, former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and
Be a Teacher, Not a Preacher: Effective Service Manager Training
As a Service Manager, have you ever found yourself wondering whether you should be a teacher or a preacher? It’s a question that I’ve asked
Eliminate Comebacks: The Silent Killer in Your Service Department
Comebacks are the silent killer that can slowly erode your dealership’s reputation, customer loyalty, and bottom line. If you’ve been in the automotive industry for
Is Technology Hurting Your Service Department Communication?
Technology has become an integral part of our daily lives in today’s fast-paced world, and the automotive industry is no exception. Service Departments across the
Video Inspections in Service Departments: Hype or Game-Changer?
In the world of Automotive Service Departments, it seems like there’s always a new “magic pill” promising to solve all our problems and skyrocket our
How to Eliminate Bad Attitudes Permanently in Your Service Department
Dealing with bad attitudes that start to affect the Service Drive is an all-too-common predicament for Managers. Left unchecked, negativity spreads between Advisors faster than
Why Your Service Manager Fails at Driving Profit
Far too often Dealership Principals ask me – why can’t my Service Manager optimize shop profitability? They handle the day-to-day fine enough, keep customers happy
Squeezing Every Last Drop of Profit from Your Mobile Service
Wondering how to maximize mobile service profitability? Coach Christian and I recently discussed mobile service best practices, and I realized many departments leave easy money
Why Leadership Training Fails to Inspire True Followership
Let’s have an honest chat about leadership training for maximum followership. I’ve been to hundreds of seminars and workshops over my career. Read endless books
9 Critical Mistakes Service Advisors Make and How to Fix Them
A few common oversights turn even the sharpest Advisors into profit leaks. I’ve seen behind the curtain…I know exactly why about 50% of customers now
Overcoming Customer Objections in Auto Service: The #1 Mistake Shops Make That Costs You Sales
Getting customer objections is frustrating for Service Advisors. You want to help, but customers just don’t seem confident in moving forward. The truth is, every
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