The Service Drive Revolution On-Demand platform provides trackable training to get your service department measurable results, increased fixed absorption, and increased customer retention. You’ll achieve consistent improving results, month after month, in direct correlation to the commitment level your team puts into our system. Our motto is: “Training isn’t something that we did, training is something that we do!”
FOR EVERY DEALERSHIP (ROOFTOP), THIS PACKAGE INCLUDES ALL OF THE FOLLOWING:
ENTRY INTO SERVICE MANAGER CHALLENGE
Win my 2020 Jeep Gladiator!
SERVICE MANAGER UNIVERSITY
Learn how to:
- Build menus that convert
- Increase your ELR by $15-$25 by using new pricing strategies
- Implement inspection systems that self-manage
- Read and comprehend financial statements
- Improve your leadership skills
- Create effective shop loading and dispatching systems
- Effectively hire and recruit top talent
- Become a master of time management (i.e. work/life balance)
- And much, much more including hours of OnDemand online coursework
Service Managers control more gross and affect the customer experience more than any other position at the dealership but receive the least amount of training and mentorship. Most of what they have learned over the years comes from tribal knowledge or the factory. Service Manager University (SMU) teaches you proven strategies that work in today’s competitive climate.
SMU will develop your unshakable confidence and create the mindset to make the right things happen for the dealership, your customers, your staff, and for you.
TECHNICIAN TREE RECRUITING
Never has technician recruiting been more difficult!
It is estimated we are losing two technicians for every new one coming into our industry.
Technician Tree will walk you through the steps to recruit and build a balanced mix of technicians. You can have the culture in the shop you want and the production you need in order to hit the big sales number you deserve. This isn’t a course you want your competition to get their hands on before you do.
SERVICE ADVISOR ACADEMY
This is by far the most effective advisor training ever created. Some say advisors are salespeople. Those people have never written service at a high level. Advisors are customer collectors and their sales are based on trust more than anything else.
Service Advisor Academy will teach your advisors how to connect with customers on a deeper level as they master the “Circle Of Trust”. When customers are in safe and dependable vehicles, sales happen easier and more consistently benefiting everyone. Help advisors learn that staying in one place and collecting customers is the secret to their long-term success.
GAMIFICATION – PLAYING FOR PROFITS
With the guidance, techniques, and tools included in this course, you’ll be able to make a PERMANENT CHANGE in the way your sales team thinks and operates.
- Your team will be happier and more energized.
- Many studies have proven that better morale means MORE SALES.
- Better morale also means better CUSTOMER SATISFACTION.
- This leads to referrals and repeat business, and EVEN MORE SALES.
- Your team will LOVE COMING TO WORK!
- LOWER TURNOVER and the costs that come with it.
- Call-offs and tardiness will drop off dramatically.
- Discipline issues will DISAPPEAR.
You’ll have the tools to target exactly what you need to sell and maximize profits!
PET THE DOG CUSTOMER SERVICE TRAINING
The greatest advantage you can have in your market is great customer service. It costs nothing, and is impossible to execute for the unenlightened. Even if you’re the best in your field, if you don’t connect, the customer will walk away.
People are desperate to connect with people. You’ve got to “pet the dog”. This course will help you understand why it’s vital to help customers see that you care about their needs, and explore how your dealership can deliver the very best service for them as you understand their needs.
You want everyone who interacts with your customers to take this course.
TECHNICIAN SALES & TIME MANAGEMENT
We often teach our technicians how to repair vehicles, but seldom are they taught how to make flat rate time management decisions, or how to increase their hours by selling more with the advisors. This is a crucial piece to your overall success and keeping everyone rowing in the same direction.
Morning meetings will never be the same once you start using Pops. Our morning meeting videos do all the heavy lifting and start the day off with insight and inspiration. These turnkey meeting starters will help transform your team from game-players to game-changers. This huge bank of Pops covers dozens of the most common topics you deal with, like how to help customers overcome decision anxiety, body language, the process of making sales happen, keeping consistent in presentation, why we lose sales, problem solving skills, and important customer warning signs.
With Super Admin access, your OnDemand account is available to your staff as you need it. You can add Service Advisors, Technicians, BDCs and VoiceCom personnel, and support staff as you see fit. Once they’re part of the program, each one will have their own account that you can monitor for progress and improvement. Super Admin access lets you share the wealth while you guide personnel to build a winning team for your dealership.
Instantly check the status of your personnel’s training progression. Are certifications up to date? What’s your technician’s progress? Do they need more training? In what areas? Training reporting helps you guide your staff to maximize service, and maximize profits. This puts you in the driver’s seat to build the strongest service staff.