Today we have a very informative (and funny) topic that we’re excited about: The Top Five Four-Letter Words Service Advisors Use Every Day! And before
Nothing’s more contagious and endearing and fun than humor. Nothing bonds you with somebody as easily as humor. Nothing will improve your customer service as
This may come as a shock to you, but I occasionally make mistakes. Everyone does, but what’s important is learning from them. When I was
Monday, Monday, Monday, it’s Round Two of the Shop Showdown! Dealerships vs. Independent Shops: Who Has the Advantage? Who will win the fight for supremacy?
Monday, Monday, Monday, it’s the battle of the century! Today’s big match is Dealerships vs. Independent Shops…. Who Has the Advantage? Find out now! But
Being judged on something without you knowing is kind of like being asked to drive without a steering wheel, but it happens to Service Managers
What a crazy week, but who am I kidding? Every week for the last 3 months have been crazy weeks, especially for fixed ops! So
Do you know how to calculate effective labor rate?
I’ve been dying… DYING to give away my Jeep Gladiator. You guys don’t even understand how badly I want to wrap up the Service Manager
Less is more. It’s a pretty common phrase that gets tossed around (maybe a bit too often), but it’s true…. Especially in business. And nowhere
What is Hours per RO (Repair Order), and why is it important? This is one that Service Advisors and Managers get beat up on all
The CRAZIEST thing happened last night! And no, this isn’t one of my famous Chris Collins rants or metaphors to teach you a lesson about
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
LINKS
This Step By Step Guide Will Teach You How To…
