Service Drive Revolution — Episode #372 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: August 17, 2026 Duration: 50:36 Listen
Quick Answer Hidden buyers in your service lane are existing, trusting customers who are more likely to purchase a vehicle than external cold leads. These
A dealership’s profit margin often disappears through small, hidden gaps that are difficult to track. Dealing with warranty fraud presents a serious challenge, costing your
Dealerships across the country are facing tough conditions on the sales floor. Traditional showroom traffic fluctuates, margins on new inventory continue to shift, and customer
Quick Answer Find your optimal price and profit sweet spot by understanding your dealership’s direct, indirect, and break-even costs. Next, you must evaluate market demand,
Every dealership strives for growth, often pouring significant resources into attracting new customers. Think about all the marketing campaigns, advertising budgets, and sales efforts dedicated
Empty bays and falling labor hours often signal more than just a slow week. Many dealerships face persistent underperformance that drags down morale and erodes
Every car dealer wants to drive more profit, but many overlook a critical leak in their service department. You might be collecting far less per
Many dealership leaders pay close attention to their posted labor rate, but far fewer understand the impact of their effective labor rate. The difference between
Your service bays are full, technicians are turning wrenches nonstop, and repair orders are stacking up. Yet, when you review the monthly financial statements, the
Your service department is doing more business than ever, but you’re working harder for the same money. Finding skilled technicians is a constant struggle, and
Many service managers look at a slow month and think they have a traffic problem, but the truth is often hidden inside the shop. Yes,
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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