The best Fixed Ops leaders don’t just think about service. They understand how every department works together to improve customer retention, profitability, and long-term dealership success.
Learn what service absorption means for your dealership and how tracking this key metric helps reduce reliance on vehicle sales while building long-term financial stability.
Many dealerships spend heavily on marketing while overlooking their greatest growth opportunity: customer retention. Learn why service advisors and service managers play a critical role in building loyalty and driving long-term profitability.
Learn proven customer retention strategies for your service drive that reduce costly customer loss, build lasting loyalty, and turn first-time visitors into lifelong dealership clients.
Learn how your service department can rescue a struggling dealership by eliminating operational mistakes, building real leadership, and leveraging fixed ops for sustainable profitability.
Learn what every dealer should know about fixed vs variable ops from profit margins and market sensitivity to strategies that balance both sides for sustainable dealership growth.
Learn how customer pay ROs form the financial backbone of dealership service departments and how optimizing each repair order drives profits, trust, and long-term customer loyalty.
Some service departments struggle because of people. Others struggle because of broken processes. Learn the key signs of a broken service department and what service managers can do to turn performance around.
Learn how to identify and fix the effective labor rate problem in your dealership by tightening pricing discipline, eliminating arbitrary discounts, and maximizing billed hours.
Learn how to turn dealership financials from a headache into your strongest asset by auditing operations, maximizing shop capacity, and using financial reports to drive real growth.
Discover proven strategies for handling customer objections as a service advisor from understanding hesitation psychology to using visual proof and follow-up techniques that convert.
Learn how to evaluate dealership weekend service hours using real demand data, smart staffing strategies, and profitability analysis to grow fixed ops revenue and loyalty.
Are you working in the business or on the business? ​ It is possible to stop ‘spinning your wheels’ and get back into the black.
Get weekly Fixed Ops strategies, leadership insights, and service drive tactics from Chris Collins & the SDR coaching team — delivered straight to your inbox.
This Step By Step Guide Will Teach You How To…
