In this episode of Service Drive Revolution #368, Chris Collins, Adam, and Hogi explain why most dealerships don’t have a traffic problem—they have a capacity and retention problem. Learn how technician staffing, shop efficiency, and customer experience drive real Fixed Ops growth.
Learn how to master ethical service drive selling by shifting from pushy tactics to transparent communication, building trust that drives repair approvals and long-term loyalty.
Discover how dealerships can secure a warranty labor rate increase through proper documentation, statutory submissions, and best practices that boost profitability.
Discover how dealerships can minimize parts obsolescence through better inventory habits, prevention systems, and strategies to turn dead stock into profit.
Discover the complete guide to automotive parts inventory management in 2026 covering stocking strategies, key metrics, and technology to boost dealership profits.
Learn which service manager KPIs to track monthly to turn your service department into a true profit center covering financial health, shop efficiency, and customer loyalty metrics.
Learn what service absorption means for your dealership and how tracking this key metric helps reduce reliance on vehicle sales while building long-term financial stability.
Many dealerships spend heavily on marketing while overlooking their greatest growth opportunity: customer retention. Learn why service advisors and service managers play a critical role in building loyalty and driving long-term profitability.
Learn proven customer retention strategies for your service drive that reduce costly customer loss, build lasting loyalty, and turn first-time visitors into lifelong dealership clients.
Learn how your service department can rescue a struggling dealership by eliminating operational mistakes, building real leadership, and leveraging fixed ops for sustainable profitability.
Learn what every dealer should know about fixed vs variable ops from profit margins and market sensitivity to strategies that balance both sides for sustainable dealership growth.
Learn how customer pay ROs form the financial backbone of dealership service departments and how optimizing each repair order drives profits, trust, and long-term customer loyalty.
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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This Step By Step Guide Will Teach You How To…
