Learn proven customer communication techniques for automotive service advisors, including assumptive language, active listening, and structured presentations that build trust and drive approvals.
Delivering news of costly car repairs can feel like a high-stakes conversation for any service advisor. Customers often react with stress or frustration when presented
Learn how to master service follow-up with proven scripts for advisors that recover declined repairs, build customer trust, and turn deferred work into approved appointments.
Learn how a proper service walk-around builds customer trust and boosts repair approvals through accurate documentation, visual proof, and confident sales conversations.
Learn how to coach service advisors without micromanaging by focusing on clear outcomes, data-driven feedback, and smart training systems that build a confident, independent team.
Learn proven strategies to boost service sales by training advisors in product knowledge, transparent communication, and confident closing techniques that build lasting customer trust.
Learn the key service advisor skills that build customer trust and confidence — covering clear communication, active listening, honest pricing, and effective follow-up strategies.
Learn proven strategies to boost repair order value on your service drive through visual proof, active listening, tiered pricing, and follow-up systems that build customer trust.
Discover how video inspections help dealerships earn customer trust, improve repair approvals, and drive long-term growth through better communication and training.
Learn how digital vehicle inspections build lasting customer trust by replacing paper checklists with photo evidence, improving shop efficiency, and increasing repair approval rates.
Learn how service advisors can lift customer retention rates through trust-building communication, smart follow-up systems, and personalized service that keeps drivers coming back.
Learn why service advisor turnover continues rising at dealerships and how fair compensation, better onboarding, and supportive leadership can fix this costly retention problem.
Are you working in the business or on the business? ​ It is possible to stop ‘spinning your wheels’ and get back into the black.
Get weekly Fixed Ops strategies, leadership insights, and service drive tactics from Chris Collins & the SDR coaching team — delivered straight to your inbox.
This Step By Step Guide Will Teach You How To…
