Coming up on today’s show, we’ll be talking about how many Automotive Repair Orders a service advisor writes. Additionally we’ll ask our editor, Michael, to
Chris: Today we attack the backlog of questions from the audience. Mia addresses the five kinds of customers you meet on the service drive. Christian
This week on the show, we interviewed a TikTok star, which is basically like a celebrity to us. Mia Griggs does great stuff where she
I thought it was funny yesterday, we were on our bi-weekly call with our coaches that are out in the field, and when we were
How can a service advisor get in the fast lane, the passing lane, and really jump ahead in their career? Today we’re going to talk
Before we go into the topic of today’s show, we have an interesting development: So Jeremy ordered parts from a Ford dealer that wasn’t named
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Today we have a very informative (and funny) topic that we’re excited about: The Top Five Four-Letter Words Service Advisors Use Every Day! And before
Nothing’s more contagious and endearing and fun than humor. Nothing bonds you with somebody as easily as humor. Nothing will improve your customer service as
This may come as a shock to you, but I occasionally make mistakes. Everyone does, but what’s important is learning from them. When I was
I’ve been dying… DYING to give away my Jeep Gladiator. You guys don’t even understand how badly I want to wrap up the Service Manager
There is a word circling around right now… and that word is…. Opportunity! There’s so much opportunity in front of us, even despite what’s going
Are you working in the business or on the business? ​ It is possible to stop ‘spinning your wheels’ and get back into the black.
This Step By Step Guide Will Teach You How To…
