Congratulations to Gareth Rowlands of Honda of Morristown, in Tennessee for being a finalist in the 2017 Service Manager Challenge. Gareth joined the Chris Collins
Congratulations to Mike Rabbitts of Johnson City Ford in Johnson City Tennessee for being a finalist in the 2017 Service Manager Challenge. Mike joined the
Let’s call him Mr. X. I love talking about this guy, because he’s a prime example of why my methods make service managers irreplaceable to their teams.
If you know anything about me, you know that I am a man of poetry. And no one sums up my philosophy on Service Manager Training and
Whether they’re brand spanking new or old but still reliable, all cars need servicing. It can be simple or it can be something that requires
If you have a business then you know that the business of your business is sales. It’s all about sales since without it your business
Becoming a good service advisor requires intensive on-the-job training, commitment, dedication, and, at times, years of experience for you to completely familiarize yourself with the
There are two main reasons for why customers switch sides: the product/service or the customer service experience. Other reasons for why they’d choose another business
The success of an automotive dealership, or any businesses, depends on how many customers they cater to. And building a database of many customers depends
The Answer to Customer Retention Hi everybody, Chris Collins here, and Mario. This video we want to talk about the answer to customer retention. And
Sales people would only be too eager to talk about the product they are selling. That is much the same to automotive service advisors
Service advisors would naturally assume that the car is the most important thing to the customer. Given their point of view, it is. But
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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