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If you know anything about me, you know that I am a man of poetry. And no one sums up my philosophy on Service Manager Training and transformation better than the genius Charles Bukowski in his poem, “No Leaders Please”. Throughout history, the greats, from countries to people, have forever been creating themselves and recreating themselves. Bukowski put it most eloquently, “invent yourself and then reinvent yourself and stay out of the clutches of mediocrity“. On average, people will be average, stagnate. For better or worse, we are the product of our own imagination. Some of us just have more active imaginations.

Don’t swim in the same slough“. The greats, from Salvador Dali to Oprah Winfrey to Ricky Gervais, were and are never stagnate, rather they’re continually evolving. “Change your tone and shape so often that they can never categorize you“. Once society thinks it has you figured out, shock society by going in a different direction. Keep moving forward.


To be one of the greats, we must take this simple principle, this resounding truth, and put it into practice on the service drive. First, create your service department to be extraordinary from CSI to profits. Then reinvent yourself and your service department to be even better. Humans are never going to be perfect and consequently, neither will our creations. But if you are continually reinventing yourself and your creation, you might come close. You own your creation, for all it’s faults and glories, it is yours. Take pride in that fact and let your pride manifest itself in your service department. “Be self-tolerant because you must, it is your life and it’s history and it’s present will belong only to you“. Join our Elite Mastermind Coaching Group to explore the ways in which the great Service Managers are evolving and reinvent yourself.

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