Unapplied Labor in Fixed Ops: What SERVICE MANAGERS Must Fix Now
Unapplied labor in Fixed Ops is one of the most misunderstood — and dangerous — problems inside dealership service departments. It doesn’t show up loudly. It doesn’t trigger alarms. However, it quietly erodes profitability month after month. In Service Drive Revolution #338, the conversation breaks down what unapplied labor really is, where it hides, and […]
Complete Playbook to Growing Dealership Profit in 2026
Navigating tight dealership profit margins, shifting consumer expectations, and unpredictable inventory can feel like an uphill battle. Sales numbers might be decent, but somehow, the bottom line tells a different story. For many dealerships, this rollercoaster of challenges can leave them wondering where to even begin to make meaningful improvements. There’s a solution—and it starts […]
How Automotive Predictive Marketing Drives Aftersales Success
Getting noticed by customers is harder than ever. People are bombarded with over a hundred emails every day, most of which go straight to the trash. For dealerships trying to stay profitable, the typical “one-size-fits-all” approach isn’t cutting it anymore. It wastes time, misses opportunities, and leaves customers disengaged. Automotive predictive marketing offers a smarter […]
Zero-Cost Tips to Grow Service Department Traffic Fast
Getting more traffic into your service department can feel challenging. Maybe appointments aren’t filling up as they used to, or you’re noticing long gaps in your schedule. On top of that, outdated processes, staffing issues, or customer frustrations could be keeping people from returning. It’s a tough spot to be in, especially when service lanes […]
9 Dealership Retention Strategies for Long-Term Success
Why do so many dealerships struggle to keep their customers coming back? The truth is, attracting new customers often takes priority, while loyal ones are overlooked. This approach costs more money, takes more effort, and leaves your business vulnerable to competition. The solution? Shift your focus to customer retention. Building lasting relationships not only keeps […]
Top 12 Best Car Tech Gadgets You Need in 2026
Driving can sometimes feel more like a hassle than a convenience. Distractions, outdated features, and a lack of modern tools can turn a simple commute into a frustrating experience—or worse, a dangerous one. With so many gadgets out there claiming to be “must-haves,” it’s hard to know what’s actually useful and what’s just a gimmick. […]
Secrets to Improving Your Automotive CSI Scores
It’s frustrating when a customer leaves unhappy, even though their vehicle was repaired perfectly. The truth is, car companies regularly face this challenge. Customer satisfaction isn’t just about fixing cars—it’s about how customers feel during the process. And when CSI (Customer Satisfaction Index) scores drop, it’s a sign that something isn’t clicking. So, how do […]
Low Hanging Fruit in Fixed Ops: The Fastest Wins Service Managers Can Grab Today
When dealership teams talk about boosting revenue or improving the customer experience, they often focus on big, complicated strategies. But in most service departments, the biggest gains don’t come from major overhauls—they come from the low hanging fruit in fixed ops. In Service Drive Revolution #337, the conversation breaks down the simple, immediate actions that […]
Top 21 Best Car Accessories Every Driver Needs in 2026
Sometimes it is not very pleasant to drive since you do not have what you require in your car. Maybe it’s the tangled phone charger, the outdated tech, or something as simple as a lack of a proper place for your coffee. Small inconveniences like these pile up, making your drive less comfortable, less safe, […]
Custom Dealership Training for Real Service Success
Most dealership training programs don’t work as well as they should. Old ways, such as one-time events or long sessions, are not lasting and leave the employees unprepared and frustrated. On top of that, pulling staff off the floor for hours or relying on dull, generic videos interrupts operations without delivering real results. The solution? […]
Master Automotive Success with Chris Collins Training
Managing a service department may appear to be an endless game of catch-up. Margins are tight, customers are tough to please, and old habits often stand in the way of progress. You might wonder if there’s a way to turn things around without completely overhauling your business overnight or getting stuck in another cookie-cutter solution […]
Managing Toxic High Performers in Auto Dealerships
What happens when a so-called star employee starts doing more harm than good? Perhaps they are performing to their goals, pulling in numbers, and impressing senior managers. However, lobbying in the background, they are demoralizing the team, causing internal divides, and corroding your company culture. It’s a frustrating dilemma—should you celebrate their results or confront […]
