Why Leadership Training Fails to Inspire True Followership
Let’s have an honest chat about leadership training for maximum followership. I’ve been to hundreds of seminars and workshops over my career. Read endless books detailing the qualities and behaviors that supposedly make great leaders. But in my experience, most miss the core point. They mistake management training for leadership training. Most so-called leadership training […]
What Your Shop Secretly Reveals About You as a Leader: Service Department Red Flags
Ever feel like your own Service Department works against you despite your best efforts? Like some invisible hand dealt out sluggish Technicians, impatient customers, and dismal CSI scores no matter what you try? I get it. Running a thriving shop in the black feels next to impossible some weeks. But I promise, it doesn’t have […]
4 Proven Ways To Reduce Employee Turnover and Increase Engagement
In today’s competitive market, reducing employee turnover and fostering a thriving work culture are crucial for the success of any dealership service business. It is no secret that this pressing problem is costly and disruptive, affecting productivity and morale. As an effective service manager, how can you reduce employee turnover and create a thriving work […]
