Ever feel like your own Service Department works against you despite your best efforts? Like some invisible hand dealt out sluggish Technicians, impatient customers, and dismal CSI scores no matter what you try?
I get it. Running a thriving shop in the black feels next to impossible some weeks. But I promise, it doesn’t have to be that way. And more importantly, your department holds telltale clues to why growth remains elusive – you just have to decode them.
In this post, we’ll cover common red flags that attract scrutiny and disappointment in most shops. Only this time, we’ll connect the dots back to root causes tied to leadership gaps or philosophical disconnects that allow these problems to arise and persist.
So roll up your sleeves and prepare to hear some tough love. Let’s dive into diagnosing what your shop’s weak spots really say about you:
When book-outs drag on interminably, it broadcasts shortsightedness twofold. First, you likely chronically underestimate capacity needs. Despite desperate calls for more Techs once in crisis mode, you remain reactionary instead of calculating growth proactively.
Second, allowing excessive wait times to become the status quo suggests you’re numb to delays. You tolerate friction and dysfunction rather than viewing profit lost from walkouts, CSI drops from impatience, and missed opportunities to capture more market share.
We all want 5-star-worthy experiences for every customer. But plummeting CSI numbers despite cheerleading point to leadership gaps.
What’s missing? Clear standards paired with accountability. When expectations around customer interaction, communication, and quality end at stale posters on the wall, don’t be surprised at indifference on the front lines…
If you see your shop in this less-than-flattering mirror, don’t despair. The first step in fixing flawed systems is acknowledging room for improvement.
Lucky for you, we specialize in common red flag rehab here at Chris Collins Inc. Our customized coaching model revolves around collaboration and accountability done with care across roles – the secret sauce for exceeding CSI targets and maximizing efficiency at scale.
Experience the difference world-class leadership makes. Let’s decode frustrating hints from your shop floor and rewrite the story of your department together.
Book a complimentary 15 minute call here.
Operating your business for more than ten years will definitely require Fixed Operations Consultant (also Fixed Ops Consultant), who will help improve the process and
Automotive consultants are employed by dealerships and other car companies to help in developing their businesses and, in turn, increase profits. They also might work
“I FIND TELEVISION TO BE VERY EDUCATING. EVERY TIME SOMEBODY TURNS ON THE SET, I GO IN THE OTHER ROOM AND READ A BOOK.” -GROUCHO MARX
Service Managers Twenty (20) Group is a regular mastermind meeting held every other month intended for Auto Dealership Service Managers where experiences in different automotive
Operating your business for more than ten years will definitely require Fixed Operations Consultant (also Fixed Ops Consultant), who will help improve the process and
Automotive consultants are employed by dealerships and other car companies to help in developing their businesses and, in turn, increase profits. They also might work
“I FIND TELEVISION TO BE VERY EDUCATING. EVERY TIME SOMEBODY TURNS ON THE SET, I GO IN THE OTHER ROOM AND READ A BOOK.” -GROUCHO MARX
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