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Every Service Advisor’s Holy Grail

We got a lot of action on the show with dealerships vs. independents and who has the advantage, but Jeremy’s got a client at his shop, Freedom Auto Repair, who’s also a marketing professor, and he calls up Jeremy like, “Hey, I caught the episode you did, independents vs. dealerships. Great stuff, but you guys […]

Your Service Department’s Secret Weapon– And It’s FREE!

Have you ever wanted a nuclear weapon? Think of your industry competition as an arms race. So would you want to risk not having one when you don’t know who else might? Well on today’s show, we talk about a secret advantage that’s a nuclear weapon to add to your arsenal, and it’s free! The […]

The Top 5 Four-Letter Words Service Advisors Say

Today we have a very informative (and funny) topic that we’re excited about: The Top Five Four-Letter Words Service Advisors Use Every Day! And before you ask, yes. These four-letter words are all G-rated. They’re all still bad, though. If you’re a service advisor, these are words that you definitely want to avoid at all […]

Using Humor to Connect With Customers (ft. Drew Tarvin)

Nothing’s more contagious and endearing and fun than humor. Nothing bonds you with somebody as easily as humor. Nothing will improve your customer service as significantly as humor. Even just seeing somebody laugh or smile makes you want to do the same. There’s research that shows that we, as humans, have neurons in our brains […]

Top 5 Things Service Advisors Take For Granted

top 5 things service advisors take for granted

This may come as a shock to you, but I occasionally make mistakes. Everyone does, but what’s important is learning from them. When I was a 19 year-old service advisor, I made one of the biggest mistakes of my career – one so bad that it made a customer hate me – but I felt […]

Dealerships vs. Independent Shops Part 1

dealerships vs independent shops

Monday, Monday, Monday, it’s the battle of the century! Today’s big match is Dealerships vs. Independent Shops…. Who Has the Advantage? Find out now! But before we get to the title fight, let’s start with what’s happening outside the ring… So I rented this Airbnb on this lake up in Washington. My family’s had property […]


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