The Future of Automotive: Culture, Leadership & Service Drive Excellence with Glenn Lundy
What does it take to thrive in today’s rapidly changing automotive world? According to industry leader Glenn Lundy, the answer lies in adaptability, strong leadership, and building a culture that evolves with the times. In a high-energy episode of Service Drive Revolution, Glenn joins Chris Collins to talk about dealership leadership, what separates successful stores […]
Maximizing Service Drive Revenue: Top Strategies Explained
Running a successful dealership service department isn’t just about processing repair orders—it’s about building trust, enhancing customer satisfaction, and maximizing revenue without resorting to pushy sales tactics. To gain deeper insights into optimizing service drive performance, we spoke with industry expert Jim Kozimor, who shared valuable strategies for SERVICE ADVISORS and MANAGERS looking to maximize […]
Boosting Service Drive Revenue: Proven Strategies for SERVICE ADVISORS and MANAGERS
Running a successful dealership service department isn’t just about processing repair orders—it’s about building trust, enhancing customer satisfaction, and maximizing revenue without resorting to pushy sales tactics. Whether you’re a service advisor aiming to increase your average repair order (RO) or a SERVICE MANAGER striving to improve department profitability, these strategies will help you achieve […]
Mastering Service Challenges: Essential Tips for Service Advisors and Managers
As a Service Advisor or Manager, you’re the vital link between customers and Technicians. Your ability to handle pricing, communicate effectively, and manage expectations can make or break the customer experience. Let’s explore some key strategies shared in a recent Service Drive Revolution discussion to help you succeed and boost your service department’s performance. 1. […]
What to Expect as a New SERVICE ADVISOR : Your Roadmap to Success
Starting your journey as a SERVICE ADVISOR is exciting, but it can also feel a bit overwhelming. This role is the heartbeat of the service department, where customer care, technical knowledge, and organizational skills come together. So, what should you expect as a new SERVICE ADVISOR, and how can you set yourself up for success? […]
The 9 Reasons Why Service Managers Fail (And How to Avoid Them)
Running a service department is challenging. It requires a mix of leadership, strategy, and solid systems to succeed. Yet, many service managers struggle because they fall into common traps. Here’s a breakdown of the nine reasons why service managers fail—and how to avoid them. 1. Choosing Comfort Over Challenges Many service managers stick to what’s […]
Automotive Industry Analysis: Everything Must Go!
Hello, fellow gearheads, service managers, general managers and more! Welcome to this week’s episode of Service Drive Revolution. Today we will be going over my automotive industry analysis! On today’s episode, we read and discuss an article by the Wall Street Journal, you’re going to see me get a little fired up about NADA, and […]
Will Manufacturers Cut Dealers Out of the Equation with Prof. Daniel A. Crane
Chris: Welcome everybody to the service drive revolution today, you get to be a fly on the wall for a conversation between myself and professor Daniel Crane, who is an expert on consumer law and a writer for automotive news. Now, what we’re talking about is the changes in our industry and how Tesla kind […]
Learning on the Fly! Rally Champ, Drifter, Lawyer Turned Auto Entrepreneur with Andrew Comrie-Picard
In the auto industry, your career path can go in so many different directions. Sometimes, it doesn’t even look like a “path” at all and the twists and turns don’t make total sense when you’re taking them, but looking back, it all does. That’s definitely the case for my latest guest on Service Drive Revolution, […]
A PRELUDE TO THE AUTOMOTIVE INDUSTRY
I feel like going down memory lane. Let’s go for a trip, guys, back to when I entered the automotive industry. Back in my early Seattle days, I was talented drummer determined to make it big. Picture this: a skinny, clean shaven (there was a time), long thick luxurious haired kid with 90’s grunge vibe. That […]
WHERE DO YOU SEE THE FUTURE OF AUTOMOTIVE FIXED OPERATIONS CONSULTING GOING?
Where do you see the future of fixed op’s going? I think it’s a lot like in the computer industry, where you had Microsoft that dominated the market for the longest time. And because of the new technology, everybody had it and you had to have it but I don’t know if you have experienced it […]
