Grilling Up Success: What BBQ Can Teach Your Service Department
We had Harry Soo, a BBQ champion, on Service Drive Revolution recently. Now, you might wonder what barbecue has to do with running a Service Department. And it turns out…it’s quite a bit. Embracing New Challenges Harry’s story is pretty remarkable. He went from being an airline pilot to an IT professional, and then became […]
Rethinking Service Department Culture: Beyond the Happy Hour
Let’s talk about culture in your Service Department. And no, I don’t mean ping pong tables or pizza Fridays. I’ve been in this business a long time, and I’ve seen countless Dealerships get culture all wrong. They think it’s about making everyone happy, ensuring everyone gets along, or creating a “fun” work environment. But here’s […]
