How to Improve Advisor Technician Teamwork in the Service Dept
When service advisors and technicians fall out of sync, misunderstandings pile up, repairs are delayed, and customers walk away frustrated. This lack of alignment doesn’t just slow things down. It chips away at trust and team morale, too. Fortunately, the solution is pretty simple. Cultivate strong advisor technician teamwork. With that, we mean clear communication. […]
10 Fixed Ops Trends 2026: Latest Insights for Service Lanes
Staying profitable has never felt tougher. Dealerships face shrinking new-car margins, rising overhead, and an increasing number of older vehicles rolling into the service lane. And guess what? Customers nowadays expect more than basic repairs. Yes, that’s true. What they actually want are clear updates, quick turnarounds, and digital convenience at every touchpoint. Thus, relying […]
How Is AI Fixed Operations Transforming Service Management
Running a dealership service department never gets easier. Customer expectations rise, technology evolves, and competition grows tougher every year. Traditional service models now struggle to keep up, leading to longer response times, higher costs, and missed opportunities to build loyalty. For many dealers, finding ways to boost efficiency and revenue in service and parts is […]
Morning Routine of a High-Performing Service Advisor
Ever notice how the first two hours on the service drive set the tone for everything that follows? When mornings get hectic, mistakes and missed chances start piling up. Without structure, it’s easy to lose control—trust slips, the shop slows down, and hitting revenue goals gets harder. Now that’s where a solid service advisor morning […]
How Can Dealership AI Automation Transform Fixed Operations
Ringing phones used to mean new business. But look at it now, they often signal missed appointments and frustrated customers. Many dealerships struggle to keep up with a flood of calls, messages, and web chats, leading to dropped leads and negative reviews. Communication slip-ups are costing real revenue and hurting reputation. The good news? Dealership […]
Why Service Planning Fails: Stopping Reactive Drift
Car owners often feel a familiar sense of dread when a dashboard light flickers on or a strange rattle starts under the hood. These unexpected breakdowns cause massive stress, unplanned downtime, and repair costs that always seem higher than they should be. Relying on a “wait until it breaks” mindset leaves people stuck in a […]
How to Boost Fixed Operations in Dealerships Today
Whenever cars require repairs or service, this may easily become a stressful event for the customers and a logistical nightmare for dealerships. Service delays, outdated processes, and a lack of customer trust can lead to lost revenue and missed opportunities to build stronger relationships. Simply put, these issues can keep fixed operations from reaching their […]
Maximizing Parts Inventory Management: Automatic Stock Replenishment vs Parts Manager Experience
A debate that affects Parts Departments across the country: whether automatic stock replenishment or good old-fashioned Parts Manager experience is the better approach for managing inventory. The Stakes are High Before we dive into the pros and cons of each approach, let’s take a step back and acknowledge just how critical effective Parts Inventory […]
WHATS THE COST OF INSTANT INSPECTION? NADA 2016
“What happens in Vegas doesn’t always stay here” – the unofficial slogan of NADA 2016. It’s Day 3 of NADA and I just completed another successful Gamification workshop. By now word has gotten around how awesome the workshop is and unfortunately we had to turn people away because it was PACKED. It was fun seeing […]
