Should Your Service Department Be Open Weekends? How to Decide What’s Best for Customers
For dealership service departments, the decision to open weekends involves some tricky trade-offs. Like most things, there are pros and cons to weigh. It can’t just be a knee-jerk reaction based on assumptions. In my experience, many managers default to limited weekend hours because they presume customers don’t want them. But is that based on […]
4 Proven Ways To Reduce Employee Turnover and Increase Engagement
In today’s competitive market, reducing employee turnover and fostering a thriving work culture are crucial for the success of any dealership service business. It is no secret that this pressing problem is costly and disruptive, affecting productivity and morale. As an effective service manager, how can you reduce employee turnover and create a thriving work […]
