Eliminate Comebacks: The Silent Killer in Your Service Department 

Comebacks are the silent killer that can slowly erode your dealership’s reputation, customer loyalty, and bottom line. If you’ve been in the automotive industry for any length of time, you know that comebacks are a major problem that can cost you big time. But despite the devastating impact they can have, most dealerships don’t have […]

Is Technology Hurting Your Service Department Communication? 

Technology has become an integral part of our daily lives in today’s fast-paced world, and the automotive industry is no exception. Service Departments across the country have eagerly embraced various technologies to streamline processes, increase efficiency, and improve the overall customer experience. However, as someone who’s been in the automotive industry for over 25 years, […]

Video Inspections in Service Departments: Hype or Game-Changer? 

In the world of Automotive Service Departments, it seems like there’s always a new “magic pill” promising to solve all our problems and skyrocket our profits. Lately, the buzz has been all about video inspections and tablets. But are these technologies really the game-changers they’re cracked up to be? Let’s separate the hype from the […]

Is Repair Order Count Really The Problem? A Better RO Strategy To Skyrocket Profits

Well, it’s January again, and you know what that means – every dealership in the country is panicking about their repair order count! “RO count is way down! We gotta pump those numbers up, or we’ll go under!” Then, the madness ensues as Managers demand more and more volume without an ounce of strategy behind […]

What Your Shop Secretly Reveals About You as a Leader: Service Department Red Flags

Ever feel like your own Service Department works against you despite your best efforts? Like some invisible hand dealt out sluggish Technicians, impatient customers, and dismal CSI scores no matter what you try?  I get it. Running a thriving shop in the black feels next to impossible some weeks. But I promise, it doesn’t have […]

Should Your Service Department Be Open Weekends? How to Decide What’s Best for Customers

For dealership service departments, the decision to open weekends involves some tricky trade-offs. Like most things, there are pros and cons to weigh. It can’t just be a knee-jerk reaction based on assumptions. In my experience, many managers default to limited weekend hours because they presume customers don’t want them. But is that based on […]

4 Proven Ways To Reduce Employee Turnover and Increase Engagement

In today’s competitive market, reducing employee turnover and fostering a thriving work culture are crucial for the success of any dealership service business. It is no secret that this pressing problem is costly and disruptive, affecting productivity and morale. As an effective service manager, how can you reduce employee turnover and create a thriving work […]