Eliminate Comebacks: The Silent Killer in Your Service Department 

Comebacks are the silent killer that can slowly erode your dealership’s reputation, customer loyalty, and bottom line. If you’ve been in the automotive industry for any length of time, you know that comebacks are a major problem that can cost you big time. But despite the devastating impact they can have, most dealerships don’t have […]

3 Counterintuitive Secrets to Skilled Technician Retention

The Technician shortage is looming. Baby boomers keep retiring while fewer young prospects enter the talent pipeline. So, how do you keep the all-stars you already have? Most shops play defense by cutting costs instead of investing in culture. But saving a few bucks won’t compete with the coming crisis. You need people to feel […]

The 5 Keys to Slashing Technician Turnover at Your Dealership

Working in the Service Department, you know how painful technician turnover can be. Finding talented technicians is hard enough, but then you pour time and money into training them, only to see them walk out the door right when they get up to speed. High turnover crushes productivity, morale, and your bottom line.  So what’s […]

Essential Tips for Developing Top Performing Automotive Technicians

I’m always looking for ways to help dealership Managers improve their Service Departments. One area ripe for improvement is how we train and develop our automotive Technicians. With the ongoing shortage, retaining top talent is more critical than ever.  I recently sat down with the SDR coaches to talk shop and share our best tips […]

Combating The Great Resignation With Dr. Anthony Klotz

We’ve probably all heard the term “quiet quitting” by now, and this workplace phenomenon has been spreading like wildfire. Well, it only seems to be getting worse. Because this has made irreparable impacts to the typical work office culture we’re all so accustomed to already. With the increasing popularity of quiet quitting and the great […]

What’s Making the Auto Tech Shortage Even Worse?

There seem to be more auto tech jobs than techs available right now– that’s for sure. It’s been that way for a while now. But there seems to be no end in sight to the worsening auto tech shortage.  A recent study by Wrench Way investigated this phenomenon and confirmed the auto tech shortage will […]

So, What’s the Actual Role of a Service Advisor, Anyway?

A service advisor plays a critical role at your dealership, and understanding what they do increases effectiveness for customers and technicians.

Service Advisors Need To Stop Being Average

Stop Being Average!    Welcome to Service Drive Revolution! Today we’re going to share with you how you cannot be average, how you can perform at a higher level, and how to get out of the rut of being average.    We also are going to talk about the news and discuss our favorite super bowl […]

THE TECHNICIAN TREE: HOW TO SURVIVE THE SERVICE TECHNICIAN DROUGHT

It started a couple of years ago. Out of the blue, I got a call from an old friend of mine, who is the Service Manager at a shop in Michigan. His life was a mess; he was really upset. He said, “Chris, I just lost three techs and one was my best tech. It’s […]

MAKE SURE YOUR SERVICE DRIVE IS DROUGHT PROOF

Take a moment and imagine… It’s late on a Friday night, and your wife is calling for the fourth time asking when you’ll be home. You barely take her calls at this point because you know what she’s going to say, “You’re never around.” You just lost your best technician, and man, he took a […]