Coming up today, we talk about how to solve any problem and what dispatchers have in common with a wedge blocking the front door to your house. Let’s talk about dispatch! Seriously, you still have dispatch? It’s like somebody who has an ELR of $60. Like if Gerald Ford Was president, when […]
Are you raising your labor rates correctly to ensure maximum profits? Today on the show, we talk about how you can raise your labor rates and actually reduce your declines. Mia explains to us what service advisors really mean when they say certain things to their customers. Mia Griggs will help us […]
Chris: Today on the show. We talk about how you can get in on the post COVID rush before it’s too late. Mia visits us here in California. We debate service advisor, pay plans, base or commission, which is better. And maybe possibly Christian finally gives me the cigar. He owes me that in much […]
Chris: Today on the show, we’re going to talk about Christian’s passive-aggressive behavior about cigars. Why carrier pigeons are more reliable than him as a delivery system and why service managers get fired and show you how to get into our private secret Facebook group, all that, and more coming up on service drive revolution. […]
Chris: Welcome everybody to the service drive revolution today, you get to be a fly on the wall for a conversation between myself and professor Daniel Crane, who is an expert on consumer law and a writer for automotive news. Now, what we’re talking about is the changes in our industry and how Tesla kind […]
Chris: Today we attack the backlog of questions from the audience. Mia addresses the five kinds of customers you meet on the service drive. Christian takes a honest stab at fixing a workplace dilemma, and I find a new ringtone. I’m Chris Collins. This is Christian Lafferty. And that’s what’s coming up today on service […]
Chris: Hey everybody. I’m Chris Collins, and this is Christian Lafferty. Today. We’re going to talk about Christian’s weird fetish that involves metal in someone’s face. And you’re going to ask yourself the question. Is he more punk rock that I actually thought we’re going to talk about employee retention and how it’s going to […]
Today, we’re going to talk about fixed absorption. It’s a term that everybody thinks they know, but maybe they don’t. What is it? What’s the formula? How do you focus on the dealership health as a whole? We’re also giving a history lesson on Henry Ford that you won’t want to miss! We’ll answer questions, […]
You’re probably wonder, “What is Leadership? We’ve got a fun show for you today. We talk about leadership and what it means, we play a little game called ‘Would You Rather?’ and, like always, we’re going to answer your questions. So you might not have guessed, and I’d rather you not tell me if you […]
What is Hours per RO (Repair Order), and why is it important? This is one that Service Advisors and Managers get beat up on all the time– and rightly so. It’s kind of confusing. Hours per Repair Order, also abbreviated as Hours per RO, HPRO, or H/RO, is the average amount of time your Service […]
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