What is Leadership?

It’s good to be back, everyone. We took a bit of a break with the show, but now we’re back with this year’s new-and-improved Service Drive Revolutioooooooooooooon! We’ve got a fun show for you today. We talk about leadership and what it means, we play a little game called ‘Would You Rather?’ and, like always, […]

The Service Drive Naughty Or Nice List

We’re a couple days away from what is probably the weirdest Christmas of our lives so far, but at least that means an excuse for us to have a Christmas show for you today! Speaking of weird Christmases, both Christian and I are in ugly sweaters, but his deserves special mention. It has a hood […]

Four Reasons Why Consultants Can’t Save Your Service Drive

I personally hate, consultants. I know people might think that we’re consultants, but those people would be wrong. Today, we’re going to go through the 4 Reasons Consultants Can’t and Won’t Save You. It’s a fun list, it’s going to be informative, and we’re going to tell you some inside industry secrets for sure. You […]

How to Become a Master of Time Management

I don’t normally repeat Christian’s jokes on the blog – I think it’s way better to hear them yourself by watching or listening to the show – but this one was way too good for our readers to pass up, mainly because it has to do with today’s topic: So he heard a story once […]

Throwing The Baby Out With The Bathwater

Welcome back to Service Drive Revolution, everybody! I hope we all had a wonderful Thanksgiving! Today we’re talking about throwing the baby out with the bathwater. I think that’s something that’s very common in our industry, and Christian and I have compiled a list of those situations just for you… But first– some car news! […]

What We’re Thankful For

Happy Thanksgiving, everybody! Today’s our special Thanksgiving episode of Service Drive Revolution, and we’re going to talk about the top five things we’re grateful for. I have my list of five things, and number five is going to surprise you! But first, things seem to be opening up a little bit. We’re traveling again, and […]

The Top 10 Reasons Why Customers Hate Service Advisors

I thought it was funny yesterday, we were on our bi-weekly call with our coaches that are out in the field, and when we were talking about the agenda for the call, and Christian was like, “I want to talk about menus.” Because one of the things that we will do when we go into […]

Is It Okay To Steal From Customers?

I think I’m in the best shape of my life. I’m having more fun than ever. The only thing going wrong is that I’ll be 50 in a couple years, and 50’s kind of the beginning of the end… assuming I don’t live to be 100. So I wouldn’t exactly call it a mid-life, but […]

The Top 5 Career Moves Service Advisors Can Make

How can a service advisor get in the fast lane, the passing lane, and really jump ahead in their career? Today we’re going to talk about the top five career moves a service advisor can make! We’ve been selling a lot of our OnDemand platform that comes with Service Manager University, the best service advisor […]

How to Use Tire Season to Steal Market Share

I’ve gotta get out of LA. It’s like Armageddon here. People keep getting shot; somebody got shot right in the throat two blocks away yesterday! I asked Jeremy where we should move, but he insists on staying in California and he had something really interesting to say about everything going on right now: With all […]