Before we go into the topic of today’s show, we have an interesting development: So Jeremy ordered parts from a Ford dealer that wasn’t named on the show, but you could draw a circle around his shop and maybe figure out. They’re up in the high desert and they generally don’t use any of the […]
We got a lot of action on the show with dealerships vs. independents and who has the advantage, but Jeremy’s got a client at his shop, Freedom Auto Repair, who’s also a marketing professor, and he calls up Jeremy like, “Hey, I caught the episode you did, independents vs. dealerships. Great stuff, but you guys […]
Have you ever wanted a nuclear weapon? Think of your industry competition as an arms race. So would you want to risk not having one when you don’t know who else might? Well on today’s show, we talk about a secret advantage that’s a nuclear weapon to add to your arsenal, and it’s free! The […]
Today we have a very informative (and funny) topic that we’re excited about: The Top Five Four-Letter Words Service Advisors Use Every Day! And before you ask, yes. These four-letter words are all G-rated. They’re all still bad, though. If you’re a service advisor, these are words that you definitely want to avoid at all […]
Nothing’s more contagious and endearing and fun than humor. Nothing bonds you with somebody as easily as humor. Nothing will improve your customer service as significantly as humor. Even just seeing somebody laugh or smile makes you want to do the same. There’s research that shows that we, as humans, have neurons in our brains […]
Monday, Monday, Monday, it’s Round Two of the Shop Showdown! Dealerships vs. Independent Shops: Who Has the Advantage? Who will win the fight for supremacy? Find out the answer, only on the final chapter of this special two-part Service Drive Revolution event! On today’s episode, Jeremy talks about independent shops and why (he thinks) they […]
Monday, Monday, Monday, it’s the battle of the century! Today’s big match is Dealerships vs. Independent Shops…. Who Has the Advantage? Find out now! But before we get to the title fight, let’s start with what’s happening outside the ring… So I rented this Airbnb on this lake up in Washington. My family’s had property […]
Being judged on something without you knowing is kind of like being asked to drive without a steering wheel, but it happens to Service Managers all the time… So that’s why today’s show is all about the 3 Service Manger KPI, or Key Performance Indicators, that Service Managers are judged on– Whether they know it […]
What a crazy week, but who am I kidding? Every week for the last 3 months have been crazy weeks, especially for fixed ops! So a couple weeks ago, we read this list by Car and Driver of the three most influential cars of all time… but it was a terrible list. Christian and I […]
Do you know how to calculate effective labor rate?
LINKS
This Step By Step Guide Will Teach You How To…
