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Do Service Advisor Personality Tests Actually Work?

I’ve been dying… DYING to give away my Jeep Gladiator. You guys don’t even understand how badly I want to wrap up the Service Manager Challenge and give away this Jeep at our Top Dog event… And COVID has thrown a huge wrench into it! It’s driving me crazy!! So, for those of you who […]

Why Less is More For Service Managers

Less is more. It’s a pretty common phrase that gets tossed around (maybe a bit too often), but it’s true…. Especially in business. And nowhere is that more obvious than the subject of conversation on my monthly call with our Elite Service Manager Group. Our Elite Service Managers shared something that absolutely shocked me, but […]

How to Calculate Hours Per RO | Repair Order (HPRO)

hours per ro

What is Hours per RO (Repair Order), and why is it important? This is one that Service Advisors and Managers get beat up on all the time– and rightly so. It’s kind of confusing. Hours per Repair Order, also abbreviated as Hours per RO, HPRO, or H/RO, is the average amount of time your Service […]

Why Service Managers Are The Dealers Of The Future

Why Service Managers are the Dealers of the Future

The CRAZIEST thing happened last night! And no, this isn’t one of my famous Chris Collins rants or metaphors to teach you a lesson about business or leadership or being a better Service Manager or Advisor or Sales Consultant (we’ll get to that later… the episode is titled “Why Service Managers Are The Dealers Of […]

Auto News Update: Are Looters Targeting Dealerships?

are looters targeting dealerships

Welcome to the first installment of Auto News Update from Service Drive Revolution! This week’s top stories in auto news– Auto show cancellations? Tesla email leaks? Inventories in crisis? Looters targeting dealerships?? All of that and more on the first installment of Auto News Update! World Car Awards Winners COVID-19 has changed the automotive industry […]

What is Your Service Advisors’ S.O.S.?

There is a word circling around right now… and that word is…. Opportunity! There’s so much opportunity in front of us, even despite what’s going on socially; opportunity for repair shops and dealerships to really capitalize on this market now that things are starting to open up again. So that’s why today I want to […]

How Service Managers Can Keep Their Pay Plan From Changing

service managers keep pay plan

Leave it to a global pandemic to divide us. The world, the country, the automotive industry… On the dealership side of things, there are clear winners and losers– nobody is in the middle. And now that the economy is reopening on a massive scale and that pent-up demand is starting to become a reality, Service […]

The 5 Landmines to Avoid When Reopening

5 things to avoid when reopening

We weren’t prepared for Coronavirus. It’s true! Think of all the things that we, as a country, weren’t prepared for… New car sales shutting down indefinitely, Service Advisors and other staff furloughed, others working remotely from home (this one in particular was a big adjustment for my team). Think of all the businesses that couldn’t […]

Should Service Managers Fire Advisors Who Do This?

service drive revolution should service managers fire advisors

This Coronavirus quarantine is driving me crazy!! And I’m not alone, a lot of Advisors and Service Managers feel the same. “So what,” you might think, “Everyone is going stir-crazy, we’re all cooped up inside with nowhere to go! Stop complaining!” First of all, imaginary conversation partner: I know for a fact that some people […]


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