What is Your Service Advisors’ S.O.S.?
There is a word circling around right now… and that word is…. Opportunity! There’s so much opportunity in front of us, even despite what’s going on socially; opportunity for repair shops and dealerships to really capitalize on this market now that things are starting to open up again. So that’s why today I want to […]
How Service Managers Can Keep Their Pay Plan From Changing
Leave it to a global pandemic to divide us. The world, the country, the automotive industry… On the dealership side of things, there are clear winners and losers– nobody is in the middle. And now that the economy is reopening on a massive scale and that pent-up demand is starting to become a reality, Service […]
Episode 100 – The 6 Types of Service Advisors That Will Kill Your Service Department
Thank you to all of the Service Advisors, Service Managers, Techs, and everyone in the automotive industry who has tuned in over the years and helped to make Service Drive Revolution the number-one podcast in automotive. Hell, I’ll even say thank you to the Parts Department. Yes, really. This week’s episode is a really special […]
The 5 Landmines to Avoid When Reopening
We weren’t prepared for Coronavirus. It’s true! Think of all the things that we, as a country, weren’t prepared for… New car sales shutting down indefinitely, Service Advisors and other staff furloughed, others working remotely from home (this one in particular was a big adjustment for my team). Think of all the businesses that couldn’t […]
Should Service Managers Fire Advisors Who Do This?
This Coronavirus quarantine is driving me crazy!! And I’m not alone, a lot of Advisors and Service Managers feel the same. “So what,” you might think, “Everyone is going stir-crazy, we’re all cooped up inside with nowhere to go! Stop complaining!” First of all, imaginary conversation partner: I know for a fact that some people […]
Service Advisor Sales Training: Sell More With No Sales Objections
Service Advisor Sales Training is something that we get asked about on a daily basis! I want to do my best to help you grow and become as profitable as possible. Another week of getting comfortable with being uncomfortable! Times are tough, people are forced to choose between fixing their car or paying rent… but […]
Motivating Service Advisors During The Coronavirus Crisis
Right now, an insidious, invisible enemy is threatening to destroy your Service Drive. Hell, it may already be affecting your Service Advisors if you haven’t been careful. I’m not talking about Coronavirus. Or the shutdown. Or the government, or China, or your competitors. The enemy is complacency. Yes, the Coronavirus pandemic has swept the automotive […]
Should Dealers Pay Service Advisors and Technicians During the Coronavirus Lockdown?
Before we get started, we have a special announcement: Service Drive Revolution is getting its own website! Head over to servicedriverevolution.com, and sign up for a free membership to get full access to our vault of past episodes and exclusive bonus content you won’t find anywhere else. Right now, we have our first 20 episodes […]
How Service Advisors Can Pet the Dog in a World of Social Distancing
This may come as a shock to some of you, but the term ‘Pet the Dog’ is not meant to be taken literally. Service Advisors can, however, still metaphorically Pet the Dog while social distancing before and after the customer drops off their car. On top of that, on a lot of our coaching calls, […]
How to Increase R.O. Count During the Coronavirus Crisis
Don’t get me wrong, it isn’t that my team or myself are smarter than anybody else; we just have the advantage of working with hundreds of shops across the U.S. and Canada, which gives us a unique perspective of how the industry as a whole is handling this Coronavirus pandemic. That’s why, on this week’s […]
The 5 Dumbest Things Service Advisors Say After Getting a “No”
There’s nothing more annoying than a sales objection. Getting a “No,” from a customer after pitching them a solid sales presentation is pretty much the bane of every Service Advisor’s existence. Well… That, and the Parts Department. But what do you do after you get the “No”? Well… I’ve heard some dumb stuff before, but […]
4 Hidden Ways Your Parts Department Can Sell More Labor
If you want to get the most out of your Service or Parts Department, first you need to ask: What’s the purpose of a job interview? If you said, “The purpose of a job interview is to scare the living crap out of people,” then you’re wrong. The purpose is to understand what their style […]
