The Future of Automotive: Culture, Leadership & Service Drive Excellence with Glenn Lundy
What does it take to thrive in today’s rapidly changing automotive world? According to industry leader Glenn Lundy, the answer lies in adaptability, strong leadership, and building a culture that evolves with the times. In a high-energy episode of Service Drive Revolution, Glenn joins Chris Collins to talk about dealership leadership, what separates successful stores […]
Maximizing Service Drive Revenue: Top Strategies Explained
Running a successful dealership service department isn’t just about processing repair orders—it’s about building trust, enhancing customer satisfaction, and maximizing revenue without resorting to pushy sales tactics. To gain deeper insights into optimizing service drive performance, we spoke with industry expert Jim Kozimor, who shared valuable strategies for SERVICE ADVISORS and MANAGERS looking to maximize […]
Boosting Service Drive Revenue: Proven Strategies for SERVICE ADVISORS and MANAGERS
Running a successful dealership service department isn’t just about processing repair orders—it’s about building trust, enhancing customer satisfaction, and maximizing revenue without resorting to pushy sales tactics. Whether you’re a service advisor aiming to increase your average repair order (RO) or a SERVICE MANAGER striving to improve department profitability, these strategies will help you achieve […]
Mastering Service Challenges: Essential Tips for Service Advisors and Managers
As a Service Advisor or Manager, you’re the vital link between customers and Technicians. Your ability to handle pricing, communicate effectively, and manage expectations can make or break the customer experience. Let’s explore some key strategies shared in a recent Service Drive Revolution discussion to help you succeed and boost your service department’s performance. 1. […]
What to Expect as a New SERVICE ADVISOR : Your Roadmap to Success
Starting your journey as a SERVICE ADVISOR is exciting, but it can also feel a bit overwhelming. This role is the heartbeat of the service department, where customer care, technical knowledge, and organizational skills come together. So, what should you expect as a new SERVICE ADVISOR, and how can you set yourself up for success? […]
The 9 Reasons Why Service Managers Fail (And How to Avoid Them)
Running a service department is challenging. It requires a mix of leadership, strategy, and solid systems to succeed. Yet, many service managers struggle because they fall into common traps. Here’s a breakdown of the nine reasons why service managers fail—and how to avoid them. 1. Choosing Comfort Over Challenges Many service managers stick to what’s […]
Boosting Service Department Profitability: A Quick Guide for Fixed Ops
As a Service Manager or Service Advisor at a dealership, you play a vital role in driving profitability. In today’s competitive market, achieving success goes beyond merely selling services; it requires a deep understanding of the key metrics that influence your business’s financial health. Let’s explore the core benchmarks and strategies that can help elevate […]
Achieving Outstanding CSI: A Quick Guide for Fixed Ops
You’re telling yourself the wrong story about CSI and Fixed Ops in general! Customer Satisfaction Index (CSI) is critical for any dealership’s Service Department. It reflects the quality of your customer interactions and can significantly impact long-term success. Yet, a lot of Service Departments struggle in achieving high CSI scores because they lack a clear, […]
A Personal, Behind-The-Scenes Takeaways From Top Dog 2024
Insights from Top Dog 2024: Elevate Your Service, Elevate Your Success The Top Dog 2024 event gathered some very bright minds to share practical strategies for boosting success and improving the customer experiences for Dealerships, Service Departments, and everything in between. If you’re an Owner, GM, Service Advisor or Service Manager looking to up your […]
The Dealership Business Model: The Math Matters… A Lot!
In today’s super competitive dealership industry, relying heavily on Service Departments to drive revenue is just the reality. However, many Service Advisors and Service Managers are kept in the dark when it comes to the critical role understanding financials plays in their profitability (or lack of profitability). Here are some key insights into how “the […]
The Dealership Business Model: Winning The Customer Service Game
Customer experience isn’t just a buzzword – it’s a core component of any successful Dealership. Most dealerships aren’t given a lot of room to be creative and entrepreneurial, but customer experience is a facet of the business you can control. As customer care worsens by the day, you can establish a system that bucks the […]
Top Dog 2024 Speaker Will Guidara And Elevating Your Service Game with Unreasonable Hospitality!
As a preview to Top Dog 2024, we are re-releasing the podcast we did with Will Guidara, the bestselling author of ‘Unreasonable Hospitality’. Back in April, Will’s team did an in-person workshop during the Coaching meeting as part 1 of a 2-part agreement with him. The second part of that agreement is that he is […]
