Behind the Scenes: My Lessons Writing the Irreplaceable Service Manager Book
It was never my goal to be an author. I fell into the car business at 17 and built my career turning around dealership service departments. Writing a book was never part of the plan. But in 2006, a mentor suggested I share my approach to help more Service Managers succeed. Thus began a 3 […]
Types of Automotive Service Advisors
Coach Christian and Chris discuss the many different types of automotive service advisors at the dealership!
43 Service Advisor Training Resources
Service Advisor Training: Quick Answer Service advisor training teaches dealership advisors how to greet customers, write accurate repair orders, explain inspections, present maintenance recommendations, handle objections, communicate with technicians, follow up on declined work, and protect customer trust while improving service-drive performance. For dealerships, the best service advisor training should connect customer communication, sales process, […]
SERVICE ADVISOR TRAINING: FIVE WAYS TO INSTANTLY CONNECT WITH CUSTOMERS
5 KEYS TO INSTANTLY CONNECT WITH CUSTOMERS Hi, Chris Collins here and Mario. In this video we’ll talk about the five keys to instantly connecting with customers. I think, probably the thing that bothers to more than anything else is to how to instantly connect with customers, there’s fun stats out there where they say […]
