Bridging the Parts and Service Rivalry at Car Dealerships
At any dealership I visit, I can assess within 5 minutes whether Parts and Service Departments work well together. Unfortunately, more often than not, there is clear friction between these teams. It reminds me of the infamous family rivalry between the Capulets and Montagues (Romeo and Juliet)! This led my colleague Christian and I to […]
Keeping Your Service Advisors Engaged and Motivated
I recently had a great chat with my co-host, Christian, on the Service Drive Revolution podcast. We got into a meaningful discussion about Service Advisor motivation. This is a topic near and dear to my heart. I know from personal experience that the job can really beat you down if you let it. These days, […]
