9 Critical Mistakes Service Advisors Make and How to Fix Them
A few common oversights turn even the sharpest Advisors into profit leaks. I’ve seen behind the curtain…I know exactly why about 50% of customers now bounce from Dealership service bays, never to return. But here’s the good news – these faults are totally fixable. Let’s walk through the 9 common mistakes Service Advisors make that […]
Overcoming Customer Objections in Auto Service: The #1 Mistake Shops Make That Costs You Sales
Getting customer objections is frustrating for Service Advisors. You want to help, but customers just don’t seem confident in moving forward. The truth is, every Service Advisor struggles with this at times. But overcoming objections gets easier when we have the right tools and strategies. This isn’t about blame or self-doubt. It’s about growth – […]
Bridging the Parts and Service Rivalry at Car Dealerships
At any dealership I visit, I can assess within 5 minutes whether Parts and Service Departments work well together. Unfortunately, more often than not, there is clear friction between these teams. It reminds me of the infamous family rivalry between the Capulets and Montagues (Romeo and Juliet)! This led my colleague Christian and I to […]
Keeping Your Service Advisors Engaged and Motivated
I recently had a great chat with my co-host, Christian, on the Service Drive Revolution podcast. We got into a meaningful discussion about Service Advisor motivation. This is a topic near and dear to my heart. I know from personal experience that the job can really beat you down if you let it. These days, […]
