Are you raising your labor rates correctly to ensure maximum profits? Today on the show, we talk about how you can raise your labor rates and actually reduce your declines. Mia explains to us what service advisors really mean when they say certain things to their customers. Mia Griggs will help us […]
Chris: Today on the show, we talk about new tech turnover. Why over 60% are quitting in the first two years, we talk about Christians, weird fetish, and we play a game of would you rather, but this time I’m the one answering the questions and Mia ranks dealership jobs from easiest to hardest that […]
Chris: Today on the show. We talk about how you can get in on the post COVID rush before it’s too late. Mia visits us here in California. We debate service advisor, pay plans, base or commission, which is better. And maybe possibly Christian finally gives me the cigar. He owes me that in much […]
Chris: Today on the show, we’re going to talk about Christian’s passive-aggressive behavior about cigars. Why carrier pigeons are more reliable than him as a delivery system and why service managers get fired and show you how to get into our private secret Facebook group, all that, and more coming up on service drive revolution. […]
Chris: Welcome everybody to the service drive revolution today, you get to be a fly on the wall for a conversation between myself and professor Daniel Crane, who is an expert on consumer law and a writer for automotive news. Now, what we’re talking about is the changes in our industry and how Tesla kind […]
Chris: Today we attack the backlog of questions from the audience. Mia addresses the five kinds of customers you meet on the service drive. Christian takes a honest stab at fixing a workplace dilemma, and I find a new ringtone. I’m Chris Collins. This is Christian Lafferty. And that’s what’s coming up today on service […]
Chris: Hey everybody. I’m Chris Collins, and this is Christian Lafferty. Today. We’re going to talk about Christian’s weird fetish that involves metal in someone’s face. And you’re going to ask yourself the question. Is he more punk rock that I actually thought we’re going to talk about employee retention and how it’s going to […]
Chris: Today we talk about is the future of our industry, just tires and alignments and Christian ways, the odds of his son’s life. Do you think he makes the right choice? I talk about my dog bite trauma and the greatest comedian of all time. And we get a question from Michael, a new […]
Today, we’re going to talk about fixed absorption. It’s a term that everybody thinks they know, but maybe they don’t. What is it? What’s the formula? How do you focus on the dealership health as a whole? We’re also giving a history lesson on Henry Ford that you won’t want to miss! We’ll answer questions, […]
Today’s subject is the reason why hiring technicians is hard. We also are playing my new favorite bit, ‘Would You Rather?’ But first, Christian had a joke. “How many service managers does it take to screw in a light bulb?” His punchline, “Three. One to unclog the toilet, one to de-program the building alarm, and […]
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