Are You Ruining Your New Service Advisors?
In this post, Chris Collins and Christian break down why rushing new Service Advisors into full workloads backfires—and how top-performing Service Managers use structured training systems, coaching, and benchmarks to build advisors who thrive instead of burn out.
What To Do When Customers Say “No” in the Service Drive
In this post, Chris Collins and Christian break down why most “objection handling” training fails—and what top Service Managers and Advisors do differently. Learn how to build trust, reduce objections, and lead your department to better results.
What Canada Does Better: A Fixed Ops Lesson for U.S. Dealerships
Chris and Christian reveal why Canada is solving the technician shortage better than the U.S.—and what dealership Service Managers can learn to improve retention, reduce turnover, and grow Fixed Ops success.
The Real Reason Service Managers Get Fired!
In this post, Chris and Christian uncover the truth behind why so many service managers lose their jobs — and it’s not what you think. From ego and outdated systems to poor leadership pipelines, learn the real reasons managers fail and how to flip the odds in your favor.
The SERVICE ADVISOR Benchmark Breakdown: What Top Performers Are Doing
In this post, Chris Collins and the SDR team break down real-world service advisor performance benchmarks—from hours per RO to labor sales—across top brands. Learn what sets high-performing advisors apart and how service managers and fixed ops leaders can use this data to drive better results.
How to Train Quick Lube Techs into Master Technicians
In this post, Chris and Christian break down how to train quick lube techs into high-performing master technicians. Discover real-world strategies for building career paths, improving retention, and growing your dealership’s next generation of talent.
Navigating the Next Crisis: What Great Dealerships Do Differently
In this post, Chris Collins and the SDR team break down how the best dealerships prepare for crisis. Discover proven leadership tactics, fixed ops strategies, and why some stores thrive while others freeze.
Top Fixed Ops Performers: What Car Dealership Service Managers and Advisors Do Differently
On today’s Service Drive Revolution, discover powerful service drive leadership strategies from Glenn Lundy, including how to adapt your dealership culture, empower your team, and future-proof your fixed ops department. A must-read for SERVICE ADVISORS and MANAGERS ready to level up.
The Future of Automotive: Culture, Leadership & Service Drive Excellence with Glenn Lundy
On today’s Service Drive Revolution, discover powerful service drive leadership strategies from Glenn Lundy, including how to adapt your dealership culture, empower your team, and future-proof your fixed ops department. A must-read for SERVICE ADVISORS and MANAGERS ready to level up.
Maximizing Service Drive Revenue: Top Strategies Explained
On today’s Service Drive Revolution, we dive into expert strategies for boosting service drive revenue with insights from industry leader Jim Kozimor. Learn how top service advisors and managers increase CSI scores, handle objections with confidence, and build lasting customer relationships—all without resorting to high-pressure sales tactics. Don’t miss this must-read guide to transforming your service department!
Boosting Service Drive Revenue: Proven Strategies for SERVICE ADVISORS and MANAGERS
In this special edition of SDR, we’re bringing the energy with an exclusive interview featuring Grammy-nominated, Platinum & Gold record producer Scott Erickson — a guest speaker for our upcoming invite-only coaching meeting on April 24th, themed “The Art of Being Extraordinary.”
Mastering Service Challenges: Essential Tips for Service Advisors and Managers
On this Drive By, Chris and Christian discuss how to mark up dealer parts for maximum profit and tackle the controversial diagnostic fee, offering tips on how to explain it to customers and build trust for future visits.
