The True Value Of Your Auto Repair Technicians
We should value all Auto Repair Technicians out there in our industry. With this shortage for Auto Repair Technicians, it gets harder and harder every single day to find the right ones. Welcome everybody to Service Drive Revolution. I’m Chris Collins and I have Mia Griggs with me today. She has bright red hair and […]
Buying a Car From Carvana Increases Volume For Dealerships
Today we will be talking about how buying a car from Carvana increases the overall traffic of customers that come into the Service Department. Welcome to Service Drive Revolution! I’m Chris Collins and this is Mia Griggs, she’s down in beautiful sunny Los Angeles because she finished writing a training program for me. She’s been […]
Why Tire Sales and Service Matter
The independent tire guys are making a lot of money, there is a ton of money in tire sales and service.
How long should a used car reconditioning take?
Today on the show we talked about how long it takes people to perform used car reconditioning. Again, I’m Chris Collins. This is Christian Lafferty and that’s what’s coming up on Service Drive Revolution. It’s very clear that all of these rental car companies are going through bankruptcy because they’re a disaster. They don’t know […]
What is Fixed Absorption?
Today, we’re going to talk about fixed absorption. It’s a term that everybody thinks they know, but maybe they don’t. What is it? What’s the formula? How do you focus on the dealership health as a whole? We’re also giving a history lesson on Henry Ford that you won’t want to miss! We’ll answer questions, […]
Why Hiring Technicians Is Hard.
Today’s subject is the reason why hiring technicians is hard. We also are playing my new favorite bit, ‘Would You Rather?’ But first, Christian had a joke. “How many service managers does it take to screw in a light bulb?” His punchline, “Three. One to unclog the toilet, one to de-program the building alarm, and […]
Your Service Department’s Secret Weapon– And It’s FREE!
Have you ever wanted a nuclear weapon? Think of your industry competition as an arms race. So would you want to risk not having one when you don’t know who else might? Well on today’s show, we talk about a secret advantage that’s a nuclear weapon to add to your arsenal, and it’s free! The […]
How to Calculate Effective Labor Rate (ELR)
Learn how to calculate Effective Labor Rate step by step. Use our ELR formula to find out if your dealership is leaving money on the table.
How to Keep Your Advisors Safe From Coronavirus
My friend, mentor, and personal doctor, Dr. Roman Lal, M.D. joined us yesterday for a special live webinar episode of Service Drive Revolution, where he taught us how to keep our Service Department safe during the Coronavirus crisis. You can listen on Apple Podcasts or Spotify, or watch the full episode on YouTube; but we’ve highlighted […]
The 5 Reasons Technicians Aren’t Efficient
I hate my job!! Okay, that’s not true. It’s actually the exact opposite of true. Let me wind this back: Speaking engagements are a big component of my job. And at the risk of contradicting myself, I’ve gotta say: I love my job. I love getting out there and meeting people and helping businesses and […]
5 Unexpected Ways to Boost ROI in the Service Department
In many ways, the auto service industry has been a forgotten-about part of business for a long time—maybe even forever. New service advisors are trained by the advisors before them, who were trained by the advisors before them, and so on and so forth. There’s very little evaluation of the efficacy of the practices that […]
FIXED OPERATIONS IS YOUR BUSINESS BACKBONE
When it comes to automotive dealerships there are two areas of note: the front and the back. The front is what’s often referred to as the sales area. It is here where customers go to buy their cars. Simply put it is where the business gets its sales from. That said, there’s also another sales […]
