Should Your Service Department Be Open Weekends? How to Decide What’s Best for Customers
For dealership service departments, the decision to open weekends involves some tricky trade-offs. Like most things, there are pros and cons to weigh. It can’t just be a knee-jerk reaction based on assumptions. In my experience, many managers default to limited weekend hours because they presume customers don’t want them. But is that based on […]
How to Turn Your Car Dealership’s Detail Department into a Cash Machine
For many dealerships, the detail department is seen as a necessary cost of doing business. But with the right systems and strategy, your shop’s car care services could be generating significant profits. In this comprehensive guide, we’ll walk through how to create a highly profitable detail department within your dealership. Define the Types of Details […]
3 Parts Manager Superpowers To Awaken NOW!
We have an amazing guest for all of you. Kaylee Felio is going to talk about her decade of working with parts departments. We’re going to give you the three Parts Manager superpowers that the best-performing Parts Managers awaken! Before We Reveal The Parts Manager Superpowers… We’re super excited to have her show us her […]
The Tire Game You Need To Know How To Play!
With the cold season creeping up on us, that means it’s time to talk about tires! Yes, the season for tires is already here! There are so many aspects of the tire game that often go unnoticed. Yes, they’re big and cumbersome, but they’re perfect for profitability in your parts department. If you’re a Parts […]
Strategies to Boost CSI Score with Customer Loyalty and Retention
It’s more lucrative than ever to enter the EV space, just like the early 1900s when all these hundreds of car companies were trying to make their name in the marketplace. In creating brand perception, they focused on their CSI score and customer loyalty and retention. A ton of new EV companies will soon enter the […]
From Lube Tech to Fixed Ops Expert
Rob Rowse, Fixed Ops Expert, discusses his journey from being a lube technician to Fixed Ops Expert. He created his path and thrived from it!
How to Run a Service Department Profitably
Six effective steps on how to run a Service Department. Honesty is the best policy, admit the baby is ugly! Focus on the Outcome.
Top 10 List You DON’T Want Your Business to Be On
Are you excited to know about our Top 10 List you don’t want your business to be on?! Christian and I have an episode today that is for everybody! Who’s ever been disappointed with customer service? There’s tons of examples of companies out there that put profits before customer service or they’re just too big […]
Tire Season is Here: Automotive Industry Trends
Today, we are going to talk about tire season! It’s important that we get ahead of this and talk about it. We also are going to read a letter from a concerned citizen in parts, which is funny in and of itself. Lastly, we’re going to start off by saying, if you do not have […]
Quick Lube Express: The Good, Bad, and Ugly
Welcome everybody to Service Drive Revolution on today’s show, we answer your questions with our special guest for the episode. We’ll be talking about Quick Lube Express Lanes and how it impacts your dealership. Please give me a round of applause to Mia for being a special guest on the show. I wasn’t going to […]
Hiring Military Veterans for Your Service Department
Today we have a guest for you and he’ll be talking about hiring military veterans. Welcome everybody to Service Drive Revolution, I’m Chris Collins and I have Christian Lafferty with me today. Our fascination with it was how to figure out how to hire and recruit Technicians from the military and it’s something that we’ve […]
Service Departments: Lifetime Alignments
Welcome everybody to Service Drive Revolution, I’m Chris Collins and we have Christian Lafferty with us. Today we have a guest and we are going to talk about marking retention and lifetime alignments for life. Then we’re going to talk about stress in the workplace, mental illness, and how that conversation gets very intimate and […]
