4 Hidden Ways Your Parts Department Can Sell More Labor
If you want to get the most out of your Service or Parts Department, first you need to ask: What’s the purpose of a job interview? If you said, “The purpose of a job interview is to scare the living crap out of people,” then you’re wrong. The purpose is to understand what their style […]
How to Keep Your Advisors Safe From Coronavirus
My friend, mentor, and personal doctor, Dr. Roman Lal, M.D. joined us yesterday for a special live webinar episode of Service Drive Revolution, where he taught us how to keep our Service Department safe during the Coronavirus crisis. You can listen on Apple Podcasts or Spotify, or watch the full episode on YouTube; but we’ve highlighted […]
The Top 5 Things Killing Service Advisors
There are things you do every day that are slowly but surely killing you! But before we get to that, we’ve got an interesting article on Automotive News: “Tech is a threat to service advisers,” where reporter Larry Vellequette brings up the question of whether Toyota can replace advisors with automation. I actually think I’ve […]
The Top 5 Sales Mistakes That Advisors Make
Just in: Tesla is killing Colorado’s auto industry! No, not really, but it sure sounds that way in a news story about a new Colorado law…. “A bipartisan bill introduced this month in Colorado legislature to allow any automaker to directly retail their battery electric vehicles to consumers is a direct frontal assault on state […]
The 5 Reasons Technicians Aren’t Efficient
I hate my job!! Okay, that’s not true. It’s actually the exact opposite of true. Let me wind this back: Speaking engagements are a big component of my job. And at the risk of contradicting myself, I’ve gotta say: I love my job. I love getting out there and meeting people and helping businesses and […]
The Top 5 Mistakes That Parts Managers Make
I was right– The automotive apocalypse is coming! Now that I have your attention, and before you sell all of your Tesla stock in a huge panic, let me explain… Do you remember the first show of this year? We called it Tesla’s Unfair Advantage, and I mentioned the idea that, one day, roads would […]
Do You Know the Fourth Type of Labor?
We sell four different types of labor: Competitive – that would be your oil changes; things that drive traffic, get people in the door… Maintenance Repair The fourth one, you probably aren’t using correctly. Maybe you don’t even know about it. And that would be… Drumroll, please… Diagnostic labor, or diagnostic services. This one is […]
How to Calculate Technician Efficiency
How to Calculate Technician Efficiency, and Proficiency? We have to talk about how to calculate Technician Efficiency, and some would argue you should also know how to calculate Proficiency. I disagree. A lot of consultants like to emphasize the importance of Proficiency as the Key Performance Indicator (KPI) for the Technicians in your Service department. […]
The Top 5 Shift Meeting Hype Songs
We’ve hit more than a million downloads! That’s nuts. And we owe it all to you. Huge shout out to everyone who’s been listening and watching Service Drive Revolution. It’s all thanks to you! So a few months ago, I was speaking at an automotive accounting event in Vegas. No, it wasn’t NADA (I already […]
Trump and Selling More Maintenance
So, on this week’s Service Drive Revolution, we’ve found a time machine. One that every customer can take a ride in. No, it’s not a Delorean… It’s vehicle maintenance! I assure you: I’m not going crazy and I’m not on anything. Well… I am interviewing this kid, Nick, for that $100,000 assistant position. He got […]
Service Managers’ Biggest Mistakes
“You are your own worst enemy” is more than just a popular saying. Nine time out of ten, the person who’s costing you the most business is none other than yourself. Do you want to get ahead in sales? Then you’ve got to stop falling into these traps and standing in the way of your […]
I Would Pay $100,000 For a Personal Assistant, if….
Success never comes from doing things “good enough.” There’s value in going beyond the call of duty. Fortune always favors the hardest workers– the ones who make a habit of consistently giving even just a little extra effort than what their job calls for. But, for all you managers out there, it goes both ways […]
