CES 2020… Sony’s Making a Car?

In the automotive industry, if you’re not innovating, then you’re falling behind. That’s why, on this week’s episode of Service Drive Revolution, I sat down with Chris Hogland, one of our coaches here at Chris Collins, Inc. to talk about some of the coolest innovations from CES 2020 last week, with some particularly interesting stuff […]

How to be Self-Made

Do you want to be self-made? If you’re an even remotely ambitious person, then your gut answer is probably going to be  yes. But let me blow your mind….  …You might not realize it, but you’re already self-made. I’m self-made. We’re ALL self-made! A homeless person in Downtown LA is every bit as self-made as […]

Tesla’s Unfair Advantage?

I’m not going to lie to you. If you’re the kind of person who isn’t willing to accept uncomfortable truths, then you’re probably going to hate this week’s Service Drive Revolution. I can admit it– the subject of this week’s episode is going to turn off a lot of our viewers…  …But it’s the truth. […]

Chris’ Favorite Things of 2019, We Answer Your Questions, and How to Have More Energy in 2020

Set a goal and stick to it. It sounds simple, but the truth is, most people lack the drive they need to get the results they want. They tell themselves, “Why bother?” before they even start. You know the type, we see them every year: In January, bodies pile into the gym and it gets […]

5 Unexpected Ways to Boost ROI in the Service Department

In many ways, the auto service industry has been a forgotten-about part of business for a long time—maybe even forever. New service advisors are trained by the advisors before them, who were trained by the advisors before them, and so on and so forth. There’s very little evaluation of the efficacy of the practices that […]

Top 5 Customer Relationship Management Tools for Car Dealers

When we talk about revolutionizing the service business, it’s important to remember to focus not just on the dealership, but also on the health and work-life balance of your team. I talked to somebody recently who said they were working 75 hours a week, skipping lunch, killing themselves every day, and having no way of […]

5 Easy Ways for Your Service Managers to Build Customer Service Skills

As the automotive industry continues to innovate vehicle technology, on the service drive, we’re all about making service managers’ lives easier through improvements that deliver repeatable results and are easily implemented. This week we focus on 5 easy ways to build customer relationships that will deepen trust, increase loyalty, and build a culture of customer […]

Learning on the Fly! Rally Champ, Drifter, Lawyer Turned Auto Entrepreneur with Andrew Comrie-Picard

In the auto industry, your career path can go in so many different directions. Sometimes, it doesn’t even look like a “path” at all and the twists and turns don’t make total sense when you’re taking them, but looking back, it all does. That’s definitely the case for my latest guest on Service Drive Revolution, […]

10 Reasons Why Service Advisors Fail

Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…

The Difference Between 30% and 50% Net-to-Gross

When it comes down to it, there are tons of service advisors and managers out there, right? You might be one of the best or even the best at your dealership or service center, but how do you stack up across the market? The only way to find out is to line yourself and your […]

Want Better Results? Drew Tarvin Says Have More Fun

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Volume vs Quality: How Service Advisors Can Find the Balance

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