The Difference Between 30% and 50% Net-to-Gross
When it comes down to it, there are tons of service advisors and managers out there, right? You might be one of the best or even the best at your dealership or service center, but how do you stack up across the market? The only way to find out is to line yourself and your […]
Want Better Results? Drew Tarvin Says Have More Fun
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Volume vs Quality: How Service Advisors Can Find the Balance
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What Top Service Advisors Can Learn From the NBA
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Service Drive Secrets: Behind the Curtain with Elite Service Advisors
In any industry, if you want to be the best, you have to spend time with the best, read the best, watch the best, live and breathe the best. It might sound extreme, but it’s just true. In my Signature Coaching Group, you can achieve elite status by having the highest net-to-gross, the best CSI, […]
A Little Southern Hospitality Goes a Long Way – Customer Loyalty & Tech Happiness with “The Humble Mechanic”
When you think about the ecosystem of a dealership, do you place techs and salespeople in totally different areas? There’s no overlap between those skillsets, right? Wrong. Very, very wrong. In fact, when your techs have knowledge and understanding of customer service, it can make a HUGE difference in terms of client satisfaction and retention. […]
Can Service Advising Be Automated? Quik Auto’s Jack Gardner Says Yes
These days, it’s more important than ever that businesses meet customers where they’re at. This means creating platforms that allow customers to engage when and where they need to rather than sticking with old school systems that don’t work anymore. That’s definitely true in the auto service industry and many service advisors–maybe even you–are looking […]
Service Drive Secrets: Behind the Curtain with Elite Service Advisors
[et_pb_section fb_built=”1″ _builder_version=”3.22″ _i=”0″ _address=”0″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” _i=”0″ _address=”0.0″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” _i=”0″ _address=”0.0.0″ custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” _i=”0″ _address=”0.0.0.0″]In any industry, if you want to be the best, you have to spend time with the best, read the best, watch the best, live and breathe the best. It might sound extreme, […]
Service Advisors Should Stop Following the Golden Rule – A Conversation with Glenn Lundy
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Millennials have been getting a bad wrap since the day we started calling them millennials. They have been labeled lazy, entitled, self obsessed and so involved with social media that they hardly look up from their smartphones to see what’s going on in the real world around them. Now I know plenty […]
Will Trump’s Tax Reform Cause a Sales Dip? How Should You Respond?
[et_pb_section fb_built=”1″ _builder_version=”3.29.3″ custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” fb_built=”1″ bb_built=”1″ _i=”0″ _address=”0″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” _i=”0″ _address=”0.0″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” _i=”0″ _address=”0.0.0″ custom_padding__hover=”|||”][et_pb_text _builder_version=”3.29.3″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” _i=”0″ _address=”0.0.0.0″] I recently read an NADA article that published a shocking new statistic. For the first time since NADA has been tracking dealership profits and loss (its been about […]
