What to Expect as a New SERVICE ADVISOR : Your Roadmap to Success
Starting your journey as a SERVICE ADVISOR is exciting, but it can also feel a bit overwhelming. This role is the heartbeat of the service department, where customer care, technical knowledge, and organizational skills come together. So, what should you expect as a new SERVICE ADVISOR, and how can you set yourself up for success? […]
The 9 Reasons Why Service Managers Fail (And How to Avoid Them)
Running a service department is challenging. It requires a mix of leadership, strategy, and solid systems to succeed. Yet, many service managers struggle because they fall into common traps. Here’s a breakdown of the nine reasons why service managers fail—and how to avoid them. 1. Choosing Comfort Over Challenges Many service managers stick to what’s […]
Boosting Service Department Profitability: A Quick Guide for Fixed Ops
As a Service Manager or Service Advisor at a dealership, you play a vital role in driving profitability. In today’s competitive market, achieving success goes beyond merely selling services; it requires a deep understanding of the key metrics that influence your business’s financial health. Let’s explore the core benchmarks and strategies that can help elevate […]
Achieving Outstanding CSI: A Quick Guide for Fixed Ops
You’re telling yourself the wrong story about CSI and Fixed Ops in general! Customer Satisfaction Index (CSI) is critical for any dealership’s Service Department. It reflects the quality of your customer interactions and can significantly impact long-term success. Yet, a lot of Service Departments struggle in achieving high CSI scores because they lack a clear, […]
A Personal, Behind-The-Scenes Takeaways From Top Dog 2024
Insights from Top Dog 2024: Elevate Your Service, Elevate Your Success The Top Dog 2024 event gathered some very bright minds to share practical strategies for boosting success and improving the customer experiences for Dealerships, Service Departments, and everything in between. If you’re an Owner, GM, Service Advisor or Service Manager looking to up your […]
The Dealership Business Model: The Math Matters… A Lot!
In today’s super competitive dealership industry, relying heavily on Service Departments to drive revenue is just the reality. However, many Service Advisors and Service Managers are kept in the dark when it comes to the critical role understanding financials plays in their profitability (or lack of profitability). Here are some key insights into how “the […]
The Dealership Business Model: Winning The Customer Service Game
Customer experience isn’t just a buzzword – it’s a core component of any successful Dealership. Most dealerships aren’t given a lot of room to be creative and entrepreneurial, but customer experience is a facet of the business you can control. As customer care worsens by the day, you can establish a system that bucks the […]
Top Dog 2024 Speaker Will Guidara And Elevating Your Service Game with Unreasonable Hospitality!
As a preview to Top Dog 2024, we are re-releasing the podcast we did with Will Guidara, the bestselling author of ‘Unreasonable Hospitality’. Back in April, Will’s team did an in-person workshop during the Coaching meeting as part 1 of a 2-part agreement with him. The second part of that agreement is that he is […]
Grilling Up Success: What BBQ Can Teach Your Service Department
We had Harry Soo, a BBQ champion, on Service Drive Revolution recently. Now, you might wonder what barbecue has to do with running a Service Department. And it turns out…it’s quite a bit. Embracing New Challenges Harry’s story is pretty remarkable. He went from being an airline pilot to an IT professional, and then became […]
Andrew Bustamante: Tips For Understanding Human Nature
We invited a guest that is going to be doing a workshop for our elite group coming up at our Top Dog event. And he’s also going to be speaking on stage at our Top Dog event! It is Andrew Bustamante, former covert CIA intelligence officer, decorated combat veteran, successful consultant to Fortune 10 companies, […]
Strategies to Boost CSI Score with Customer Loyalty and Retention
It’s more lucrative than ever to enter the EV space, just like the early 1900s when all these hundreds of car companies were trying to make their name in the marketplace. In creating brand perception, they focused on their CSI score and customer loyalty and retention. A ton of new EV companies will soon enter the […]
Types of Automotive Service Advisors
Automotive Service Advisors Have you ever noticed the different types of automotive service advisors? Well, Coach Christian just gave us a big list, so we can all figure this out together! We all know that they are extremely important to the dealership, and almost service drive heroes for customers. This list is also an entertaining […]
