Service Manager Training: Why Dealerships Lose Customers To Independents
Why are dealerships losing customers to independent shops? How could we apply service manager training to monitor other department issues? For years, the narrative has been that dealerships are the vehicle repair experts. It could be because they have warranties that require dealership service as part of the binding contract. Or because customers see dealerships […]
From Lube Tech to Fixed Ops Expert
Are you in love with your process? Focusing on the process rather than the outcome is something that takes two very distinct and equally important things: discipline and focus. If you can live your life one moment at a time, then you will find that the journey can also be as rewarding as the outcome […]
How to Run a Service Department Profitably
How to Run a Service Department It is time to turn your department around! There are a few things that are taking place at your dealership that you want to fix. Consistencies, objections, mindsets, you name it. The best dealership is an honest dealership. I’ve come up with a list that is going to help […]
