Success Boost: Finance Office as Dealership Leadership Hub
Running a car dealership is a high-stakes operation. The automotive industry generates over $1 trillion in annual sales and employs more than 2 million people in the United States. But, did you know? In such a demanding environment, the finance office often gets overlooked. It is perceived as where paperwork is done, not a growth […]
Extended-Range Electric Vehicles Growth and Global Interest
Getting more people to switch to electric vehicles hasn’t been easy. High prices, limited driving range, and a lack of convenient charging options have kept many buyers from making the switch. For some, the idea of relying solely on battery power feels risky—especially with long road trips. Here comes extended-range electric vehicles (EREVs), solving the […]
Data Risks in Dealerships: Protecting Customer Information
Current dealerships handle large volumes of personal customer information, including credit ratings and bank account information. However, as AI-driven infotainment systems become more common, there is an increasing threat that such data will be revealed or misapplied, particularly when combined technologies are not managed correctly. These risks may result in violations, legal disputes, or even […]
Service Department Leadership: How to Survive Bad Bosses, Bias & Broken Systems in Fixed Ops
If you’ve spent any time in a dealership service department, you already know the truth:Most of the chaos doesn’t come from customers—it comes from the leadership inside the building. Bad bosses, biased decision-making, missing processes, and broken communication systems damage performance far more than RO backlogs or parts delays. In this episode of Service Drive […]
Why Dealers Are Shifting to AI-Powered Infotainment in Vehicles
Driving used to be all about getting from one place to another, but let’s be honest—using traditional infotainment systems can feel frustrating. Unintuitive controls, outmoded interfaces, and limited functionality make drivers wish for more intelligent, less complex tech that would make road trips more enjoyable and less distracting. The good news is that artificial intelligence […]
Service Department Roundtable: What’s Changed in Fixed Ops Leadership
When the Service Drive Revolution team gets together for a roundtable, you know you’re about to hear some hard truths mixed with real dealership wisdom. In this episode, Chris Collins and his team reflect on how the service drive has evolved over the years—and how the core challenges for SERVICE ADVISORS and MANAGERS remain surprisingly […]
Proven Fixed Ops Success: Client Results That Define ‘Record-Breaking’
You don’t just need a program—you need a proven track record in Fixed Ops Profit Turnaround. At Chris Collins Inc., our coaching programs are specifically designed to deliver quantifiable, bottom-line results and the fastest service department turnaround worldwide. We are consistently capturing some of the most dramatic turnarounds and sustained profit growth in the industry. […]
SERVICE & PARTS DEPARTMENTS ARE CARRYING AUTO DEALERSHIPS THROUGH ONE OF THE ROUGHEST MARKETS IN MEMORY
AS THE ON-ROAD VEHICLE AGE RISES FROM NINE TO THIRTEEN YEARS, FIXED-OPS IS ONE OF THE FEW GROWTH OPPORTUNITIES FOR DEALERSHIPS IN 2025. THE AVERAGE ON-ROAD VEHICLE AGE IS UP TO 13, ALMOST 14 YEARS FROM 9. AS INFLATION PERSISTS AND CREDIT MARKETS TIGHTEN, CUSTOMERS ARE KEEPING THEIR VEHICLES LONGER THAN EVER. LOS ANGELES (October […]
Service Department Culture Killers: The Hidden Factors Destroying Team Performance
When your service department feels chaotic, unmotivated, or full of drama, it’s not a mystery — it’s a culture problem. In this episode of Service Drive Revolution, Chris Collins and Christian Lafferty break down the top culture killers in dealership service departments — and how to fix them before they destroy your shop’s performance and […]
Top 7 SERVICE ADVISOR Pay Plan Failures (and How to Fix Them)
Every dealership thinks they’ve nailed their pay plan—until they realize their SERVICE ADVISOR pay plan mistakes are driving away top performers and rewarding mediocrity. In this episode of Service Drive Revolution, Chris Collins, Christian Lafferty, and Hogi break down the top SERVICE ADVISOR pay plan mistakes that quietly kill motivation, reward mediocrity, and drive your […]
Moneyball for Your Service Department: What Baseball Can Teach Fixed Ops
Moneyball for service department: When dealership leaders make decisions based on feelings instead of facts, the results are usually disappointing. That’s why in this episode of Service Drive Revolution, Chris Collins, Christian Lafferty, and Hogi talk about “Moneyball” for your service department—how to cut through the noise, focus on the right numbers, and finally run […]
How Great Leaders Keep Teams From Walking Out the Door
That’s an excellent place to reinforce your keyword! Placing the focus keyword, service manager retention strategies, near the start of the content boosts its perceived relevance to search engines. Here is the revised opening paragraph with the keyword integrated naturally: ✍️ Revised Blog Introduction If you’ve ever lost a great technician or ADVISOR and thought, […]
