Boosting Service Drive Revenue: Proven Strategies for SERVICE ADVISORS and MANAGERS

Running a successful dealership service department isn’t just about processing repair orders—it’s about building trust, enhancing customer satisfaction, and maximizing revenue without resorting to pushy sales tactics. Whether you’re a service advisor aiming to increase your average repair order (RO) or a SERVICE MANAGER striving to improve department profitability, these strategies will help you achieve […]

Mastering Service Challenges: Essential Tips for Service Advisors and Managers

As a Service Advisor or Manager, you’re the vital link between customers and Technicians. Your ability to handle pricing, communicate effectively, and manage expectations can make or break the customer experience. Let’s explore some key strategies shared in a recent Service Drive Revolution discussion to help you succeed and boost your service department’s performance. 1. […]

What to Expect as a New SERVICE ADVISOR : Your Roadmap to Success

Starting your journey as a SERVICE ADVISOR is exciting, but it can also feel a bit overwhelming. This role is the heartbeat of the service department, where customer care, technical knowledge, and organizational skills come together. So, what should you expect as a new SERVICE ADVISOR, and how can you set yourself up for success? […]

The 9 Reasons Why Service Managers Fail (And How to Avoid Them)

Running a service department is challenging. It requires a mix of leadership, strategy, and solid systems to succeed. Yet, many service managers struggle because they fall into common traps. Here’s a breakdown of the nine reasons why service managers fail—and how to avoid them. 1. Choosing Comfort Over Challenges Many service managers stick to what’s […]

Boosting Service Department Profitability: A Quick Guide for Fixed Ops

As a Service Manager or Service Advisor at a dealership, you play a vital role in driving profitability. In today’s competitive market, achieving success goes beyond merely selling services; it requires a deep understanding of the key metrics that influence your business’s financial health. Let’s explore the core benchmarks and strategies that can help elevate […]

Achieving Outstanding CSI: A Quick Guide for Fixed Ops

You’re telling yourself the wrong story about CSI and Fixed Ops in general! Customer Satisfaction Index (CSI) is critical for any dealership’s Service Department. It reflects the quality of your customer interactions and can significantly impact long-term success. Yet, a lot of Service Departments struggle in achieving high CSI scores because they lack a clear, […]

A Personal, Behind-The-Scenes Takeaways From Top Dog 2024

Insights from Top Dog 2024: Elevate Your Service, Elevate Your Success  The Top Dog 2024 event gathered some very bright minds to share practical strategies for boosting success and improving the customer experiences for Dealerships, Service Departments, and everything in between. If you’re an Owner, GM, Service Advisor or Service Manager looking to up your […]

The Dealership Business Model: The Math Matters… A Lot!

In today’s super competitive dealership industry, relying heavily on Service Departments to drive revenue is just the reality. However, many Service Advisors and Service Managers are kept in the dark when it comes to the critical role understanding financials plays in their profitability (or lack of profitability). Here are some key insights into how “the […]

The Dealership Business Model: Winning The Customer Service Game

Customer experience isn’t just a buzzword – it’s a core component of any successful Dealership. Most dealerships aren’t given a lot of room to be creative and entrepreneurial, but customer experience is a facet of the business you can control. As customer care worsens by the day, you can establish a system that bucks the […]

Top Dog 2024 Speaker Will Guidara And Elevating Your Service Game with Unreasonable Hospitality!

As a preview to Top Dog 2024, we are re-releasing the podcast we did with Will Guidara, the bestselling author of ‘Unreasonable Hospitality’. Back in April, Will’s team did an in-person workshop during the Coaching meeting as part 1 of a 2-part agreement with him. The second part of that agreement is that he is […]

Unlocking Excellence: Insider Secrets of Elite Automotive Service Managers

Hey there, Chris Collins here! I’ve been in the automotive industry trenches for over 25 years, and I’ve seen it all when it comes to service managers. Some struggle to keep their heads above water, while others seem to effortlessly lead their teams to success. So, what’s the secret sauce that separates the average from […]

Why Your Service Manager Fails at Driving Profit

Far too often Dealership Principals ask me – why can’t my Service Manager optimize shop profitability? They handle the day-to-day fine enough, keep customers happy and techs busy. Yet our bottom line never seems to improve. What gives? I’ve been fielding this question for years but there’s a reality you may not want to hear, […]